Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bernarvio Knowles

London,ON

Summary

Dynamic leader with proven expertise in kitchen leadership and customer service, honed at Earls Kitchen + Bar and other notable companies. Excelled in team development, significantly enhancing customer satisfaction and operational efficiency. Skilled in inventory management and problem-solving, adept at fostering team growth and driving sales with strategic insights.

Overview

7
7
years of professional experience

Work History

Sous Chef

Earls Kitchen + Bar
04.2024 - Current
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.

Assistant Kitchen Manager

The Canadian Brewhouse
02.2022 - 04.2023


  • Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.

Cook

Moxies Bar & Grill
07.2021 - 02.2022
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.


Customer Service Representative

Scotiabank
09.2020 - 03.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.

Sales Representative Team Leader

Foot Locker
01.2020 - 08.2020
  • Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
  • Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.


Customer Service Representative

Polo Ralph Lauren
11.2019 - 03.2020
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

Royal Caribbean International
02.2019 - 11.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Alive Telecommunications
08.2018 - 12.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Representative Supervisor

Bahamas Telecommunication Center
01.2017 - 06.2018
  • Implemented a reward system for top-performing sales representatives, boosting morale and encouraging healthy competition within the team.
  • Optimized sales strategies by analyzing performance data and adjusting tactics accordingly.
  • Organized weekly meetings for the sales team to discuss progress, challenges, and best practices.

Education

Associate of Arts - Culinary Management

Fanshawe College of Applied Arts And Technology
London, ON
06.2023

Associate of Applied Science - Culinary Arts And Management

The University of The Bahamas
Bahamas
06.2019

Skills

  • Team Leadership
  • Kitchen leadership
  • Food Safety
  • Inventory Management
  • Data Entry
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Call center experience
  • Money handling abilities
  • Team Development
  • Staff Training

Languages

English
Native or Bilingual

Timeline

Sous Chef

Earls Kitchen + Bar
04.2024 - Current

Assistant Kitchen Manager

The Canadian Brewhouse
02.2022 - 04.2023

Cook

Moxies Bar & Grill
07.2021 - 02.2022

Customer Service Representative

Scotiabank
09.2020 - 03.2021

Sales Representative Team Leader

Foot Locker
01.2020 - 08.2020

Customer Service Representative

Polo Ralph Lauren
11.2019 - 03.2020

Customer Service Representative

Royal Caribbean International
02.2019 - 11.2019

Customer Service Representative

Alive Telecommunications
08.2018 - 12.2018

Sales Representative Supervisor

Bahamas Telecommunication Center
01.2017 - 06.2018

Associate of Arts - Culinary Management

Fanshawe College of Applied Arts And Technology

Associate of Applied Science - Culinary Arts And Management

The University of The Bahamas

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Bernarvio Knowles