Bernardo Fonseca Gazzinelli
Co-Op Student
Vancouver,BC
Summary
Motivated and adaptable co-op student pursuing a degree in Business Management seeking a part-time position to gain practical experience. Recognized for excellent communication skills, and a keen ability to quickly learn and apply new concepts. Proven ability to work effectively both independently and in team settings and balance academic responsibilities with work commitments. Eager to contribute to a dynamic team while gaining hands-on experience in a professional setting.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Member Experience Representative
Robert Lee YMCA
Vancouver, BC
08.2023 - Current
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
Banco Inter ( Bank) Belo Horizonte
09.2021 - 08.2022
- Doing multi tasks in a short period of time - Ability to communicate with customers - Fast and fancy grinder - Working with details
- Managed a high-volume workload within a deadline-driven environment, successfully handling over 40+ customer interactions daily through various mediums including in-person, phone, and email
- Assisted customers in setting up new accounts, including checking, savings, credit cards, and loans, providing them with detailed information regarding the benefits and drawbacks of each option
- Resolved customer complaints promptly and professionally, escalating issues to management when necessary.
Avellan Confeitaria ( Botique Coffe Shop) Belo Horizonte
12.2019 - 01.2021
- Get in contact with suppliers and make the control the goods - Building customer loyalty by creating relationships with them
- Represent the company in a professional way Make the company's accounting as organized as possible
- Processed and recorded financial transactions including sales, expenses, inventory, and cash handling, utilizing excel
- Managed daily cash flow, including reconciling cash drawers, processing credit card transactions, and making bank deposits.
Education
Diploma - Management
Vanwest College
Vancouver Dowtown 12.2022 - Current
Bachelor of Arts - Economics
Ibmec Bh
Belo Horizonte 02.2020 - 06.2026
Skills
Excellent Communication
undefinedTimeline
Member Experience Representative
Robert Lee YMCA
08.2023 - Current
Diploma - Management
Vanwest College
12.2022 - Current
Banco Inter ( Bank) Belo Horizonte
09.2021 - 08.2022
Bachelor of Arts - Economics
Ibmec Bh
02.2020 - 06.2026
Avellan Confeitaria ( Botique Coffe Shop) Belo Horizonte
12.2019 - 01.2021
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