Bernardo Vargas
Burnaby,BC
Summary
Experienced in transforming building operations for organizations such as SHAPE, I specialize in optimizing leasing processes, improving tenant satisfaction, and ensuring smooth property management.
Fluent in English, Spanish, and Portuguese, I bring a multilingual approach to communication, enabling effective interactions with diverse resident communities.
Overview
17
17
years of professional experience
Work History
Building Manager
Warrington PCI
12.2024 - Current
- Conducted property showings for prospective residents, highlighting key features and benefits of the apartments, which resulted in successfully securing new tenants.
- Prepared and drafted agreements for new residents, ensuring all terms were clear, and sent contracts for signature, streamlining the onboarding process.
- Coordinated and managed the move-in and move-out processes, ensuring smooth transitions for residents while maintaining the property's condition and adhering to all leasing terms.
- Established clear guidelines for tenant responsibilities when it comes to waste disposal practice which led to cleaner premises.
- Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
- Managed overall building operations, ensuring smooth daily functioning while actively minimizing costs and optimizing efficiency.
Building Manager
MOSAIC Property Management
05.2023 - 12.2024
- Responsible for implementing all building operations from the ground up for a newly constructed property, including establishing processes for warranties, new tenant move-ins, and lease agreements, ensuring a seamless transition for both the property and its residents
- Conducted property showings for prospective residents, highlighting key features and benefits of the apartments, which resulted in successfully securing new tenants.
- Prepared and drafted agreements for new residents, ensuring all terms were clear, and sent contracts for signature, streamlining the onboarding process.
- Coordinated and managed the move-in and move-out processes, ensuring smooth transitions for residents while maintaining the property's condition and adhering to all leasing terms.
- Established clear guidelines for tenant responsibilities when it comes to waste disposal practice which led to cleaner premises.
- Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
- Managed overall building operations, ensuring smooth daily functioning while actively minimizing costs and optimizing efficiency
Building Manager
SHAPE Properties
09.2022 - 05.2023
- Responsible for implementing all building operations from the ground up for a newly constructed property, including establishing processes for warranties, new tenant move-ins, and lease agreements, ensuring a seamless transition for both the property and its residents
- Conducted property showings for prospective residents, highlighting key features and benefits of the apartments, which resulted in successfully securing new tenants.
- Prepared and drafted agreements for new residents, ensuring all terms were clear, and sent contracts for signature, streamlining the onboarding process.
- Ensured all residents received a luxury experience by managing and overseeing a concierge team, providing exceptional service and maintaining high standards.
- Coordinated and managed the move-in and move-out processes, ensuring smooth transitions for residents while maintaining the property's condition and adhering to all leasing terms.
- Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
- Managed overall building operations, ensuring smooth daily functioning while actively minimizing costs and optimizing efficiency
Building Operator
Westbank Pacific Realty Corp
09.2020 - 09.2022
- Maximized operational efficiency by coordinating the scheduling and completion of routine maintenance tasks and repairs.
- Contributed to smooth facility operations with thorough documentation of maintenance activities, inventory management, and resource allocation.
- Reduced maintenance costs through proactive equipment inspections and preventive maintenance initiatives.
- Managed overall building operations, ensuring smooth daily functioning while actively minimizing costs and optimizing efficiency
Resident Manager
Hollyburn Properties Limited
02.2019 - 09.2020
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Conducted property showings for prospective residents, highlighting key features and benefits of the apartments, which resulted in successfully securing new tenants.
- Prepared and drafted agreements for new residents, ensuring all terms were clear, and sent contracts for signature, streamlining the onboarding process.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Managed overall building operations, ensuring smooth daily functioning while actively minimizing costs and optimizing efficiency.
Front Desk Manager
Accor Hotels
06.2008 - 09.2018
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Coordinated with sales department to identify potential leads from incoming inquiries.
Education
Certificate - Business Management
British Columbia Institute of Technology
Burnaby06-2021
Skills
- Fluent in English, Spanish, and Portuguese
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong computer literacy with knowledge of general software and troubleshooting
- Exceptional customer service skills with a focus on building positive relationships and resolving issues efficiently
- Skilled in conflict resolution and maintaining a professional, friendly demeanor under pressure
- Demonstrates a personable and adaptable attitude, making it easy to collaborate with colleagues and clients, ensuring smooth interactions and a positive work environment
Accomplishments
One accomplishment I'm particularly proud of is the successful implementation of Lynn Living, a building managed by MOSAIC Properties, where I established all necessary procedures from the ground up. My efforts directly contributed to numerous 5-star Google reviews, many of which specifically mentioned my name, reflecting exceptional tenant satisfaction and the seamless execution of operations.
Additionally, I had the opportunity to work in the hospitality industry in Brazil during the Olympic Games and the FIFA World Cup. During this time, I learned valuable skills in working under pressure while consistently delivering outstanding customer service.
Timeline
Building Manager
Warrington PCI
12.2024 - Current
Building Manager
MOSAIC Property Management
05.2023 - 12.2024
Building Manager
SHAPE Properties
09.2022 - 05.2023
Building Operator
Westbank Pacific Realty Corp
09.2020 - 09.2022
Resident Manager
Hollyburn Properties Limited
02.2019 - 09.2020
Front Desk Manager
Accor Hotels
06.2008 - 09.2018
Certificate - Business Management
British Columbia Institute of Technology