Front Desk Receptionist
Holiday Inn Express and Suites LAX
04.2016 - 04.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed guest arrangements involving but not limited to: airport shuttling, tours, and dinner reservations
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.