Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bernardo Mendes

Montreal,QC

Summary

Smoothly oversee the front office with strong leadership and team management abilities focused on delivering unparalleled support to staff and customers. Collaborate with team members to direct efficient operations based on trust and open communication. Performance-oriented and well-organized manager with in-depth understanding of financial and operational processes.

Overview

2
2
years of professional experience

Work History

Assistant Front Office Manager

Warwick Le Crystal
09.2023 - Current
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.
  • Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
  • Spearheaded initiatives that improved overall communication between different departments within the hotel property.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Supervised payroll corrections for accuracy and duplications.

Assistant Guest Relations Manager

Marriott Chateau Champlain
06.2022 - 09.2023
  • Monitored guest feedback to identify trends and areas for improvement, implementing necessary changes accordingly.
  • Assisted in training new team members, fostering a supportive work environment for professional development.
  • Worked alongside other managers in planning seasonal promotions targeted at attracting new clientele without alienating existing customers.
  • Managed high-profile events at the hotel, coordinating logistics and catering to guarantee smooth execution.
  • Supervised daily operations of the Guest Relations department, ensuring staff adherence to best practices and service standards.

Front Desk Agent

Marriott Chateau Champlain
12.2021 - 06.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

DEC - Hospitality And Tourism Operations Management

La Salle College
Montreal
06.2023

Skills

  • Customer Service
  • Staff Training and Development
  • Employee Supervision
  • Cash Handling Accuracy
  • Operations Management
  • Property Management Systems
  • Guest Relations Management
  • Decision-making capabilities
  • Inventory Control
  • Payroll and budgeting

Languages

English
Native or Bilingual
French
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Assistant Front Office Manager

Warwick Le Crystal
09.2023 - Current

Assistant Guest Relations Manager

Marriott Chateau Champlain
06.2022 - 09.2023

Front Desk Agent

Marriott Chateau Champlain
12.2021 - 06.2022

DEC - Hospitality And Tourism Operations Management

La Salle College

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Bernardo Mendes