Bernardo Mejia
Burnaby,BC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
GGA Solutions
Aguascalientes, Mexico
01.2022 - 06.2023
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Front Desk Receptionist
Esencial Hotel
Playa Del Carmen, Quintana Roo
07.2020 - 11.2021
- Drafted professional business documents, spreadsheets and correspondence.
- Input customer data into reservation systems and updated to reflect room changes.
- Greeted customers, answered general questions and directed to appropriate locations.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Bank Cashier /Account Executive
Banco Inbursa
Aguascalientes, Mexico
10.2017 - 07.2019
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained client relationships through quality, personalized interactions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Prepared daily reports containing detailed information about branch's financial performance for management review.
Education
Diploma - Business Information Technology Management
British Columbia Institute of Technology
Burnaby, BC05-2025
J.D. - Law Studies
Cuauhtemoc University
Aguascalientes, MexicoSkills
- Complaint Resolution
- Inbound and Outbound Calling
- Information Security
- Product Knowledge
- Scheduling
- Account Management
- Microsoft Office Suite
- Call Center Operations
- Critical Thinking
- Conflict Mediation
- Customer Service
- Spreadsheets
Affiliations
- Yoga
- Biking
- Cooking
- Reading
- Gardening
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
GGA Solutions
01.2022 - 06.2023
Front Desk Receptionist
Esencial Hotel
07.2020 - 11.2021
Bank Cashier /Account Executive
Banco Inbursa
10.2017 - 07.2019
Diploma - Business Information Technology Management
British Columbia Institute of Technology
J.D. - Law Studies
Cuauhtemoc University
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