Bernardo Gonzalez
Toronto
Summary
I'm a highly motivated and accomplished professional in the travel industry, possessing extensive expertise in account management, business development, customer relations, and operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Market Manager Ontario & Eastern Canada
AeroMexico
03.2025 - Current
- Manage and strengthen relationships with a portfolio of leisure and corporate accounts, including JV partners.
- Monitor market trends and competitors, identify new opportunities, and proactively grow client base.
- Implement sales strategies focused on revenue retention, market share expansion, and incremental growth.
- Resolve client issues, conduct account reviews, analyze performance, and implement corrective actions to optimize results.
Sales Executive
Copa Airlines
05.2014 - 03.2025
- Manage a diverse client portfolio encompassing corporate and leisure accounts, with a focus on attaining revenue and market share targets within designated sales territories.
- Proactively identify and cultivate new business prospects, forging strategic partnerships with chambers of commerce, tourism authorities, and similar entities to drive revenue growth.
- Vigilantly monitor competitor activities and industry trends to identify potential threats and devise strategies to sustain a competitive advantage.
- Conduct thorough account performance evaluations and deliver tailored strategic planning to key accounts.
- Oversee the management of marketing funds, sponsorships, incentives, and other promotional programs.
- Serve as a brand ambassador for Copa Airlines at trade shows, promotional events, and familiarization trips, effectively showcasing the company's offerings and strengthening relationships within the industry.
Travel Manager
Scotia Inspire Travel
02.2014 - 05.2014
- Oversee and craft personalized travel experiences for clients in private wealth banking.
- Cultivating relationships with travel vendors such as car rental agencies, hotels, and airlines.
- Negotiating favorable rates with direct travel vendors.
- Organizing travel arrangements, including booking flights, accommodations, and rental vehicles, as well as coordinating activities.
- Handling all travel-related paperwork, including payments, itineraries, visas, medical forms, and legal documents.
- Addressing any travel-related issues that may arise.
- Developing, refining, and overseeing corporate travel policies.
- Generating reports on travel budgets.
Airline Contract Manager
Flight Hub/ Voyages a la Carte
04.2012 - 07.2013
- Ensure current and comprehensive management of airline contracts.
- Create training resources and mentor new team members.
- Establish quality assurance protocols for ticketing staff and collaborate with IT specialists to address booking system concerns.
- Liaise with Airline Sales Representatives to secure waivers, marketing funds, tactic incentives and resolve debit memo discrepancies.
Customer Care Supervisor
Delta Air Lines
01.2007 - 05.2010
- Address, investigate and resolve sensitive and critical complaints proactively to prevent escalation to the legal department.
- Efficiently handle written post-travel concerns and customer retention issues, encompassing dispute investigation, tracking, documentation, and budget management.
- Responsible of managing escalated customer interactions via phone and email, which includes addressing concerns from customers who have filed complaints or taken other external actions.
Education
Bachelor of - Foreign Languages and Communications
Valle State University
Project Management Diploma - undefined
LaSalle College
Certificate in Marketing Specialization and Product - undefined
IE Business School, University of Madrid
Certificate in Digital Marketing - undefined
CREANA, Community for the Creative and Digital Industry
Skills
- Proactive and self-motivated
- B2B sales expertise
- Customer relationship development
- Strategic development
- Analytical thinking skills
- Excellent communication skills
- Collaborative relationship building
- Client relationship management
- Consultative Selling
Certification
Certification Corporate Plus - Star Alliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional
Timeline
Market Manager Ontario & Eastern Canada
AeroMexico
03.2025 - Current
Sales Executive
Copa Airlines
05.2014 - 03.2025
Travel Manager
Scotia Inspire Travel
02.2014 - 05.2014
Airline Contract Manager
Flight Hub/ Voyages a la Carte
04.2012 - 07.2013
Customer Care Supervisor
Delta Air Lines
01.2007 - 05.2010
Project Management Diploma - undefined
LaSalle College
Certificate in Marketing Specialization and Product - undefined
IE Business School, University of Madrid
Certificate in Digital Marketing - undefined
CREANA, Community for the Creative and Digital Industry
Bachelor of - Foreign Languages and Communications
Valle State University
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