Bernardo Anguiano
Apple Valley
Summary
Results-driven individual with strong team leadership and staff training skills. Proven ability to enhance customer satisfaction and foster a positive company culture through effective conflict resolution and communication.
Overview
9
9
years of professional experience
Work History
Impound Manager
Falcon Towing
15600 S Main St Gardena Ca (0723
05.2017 - Current
- Coordinated with law enforcement and insurance companies to facilitate claims processing.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication between agencies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and Police agencies.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Facilitated team brainstorming sessions that led to innovative solutions for any issues that arouse.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored progress and coordinated efforts to meet all project deadlines promptly.
- Cultivated a clean and safe work environment through proactive maintenance and organization.
- Reviewed and dispatched invoices for payment, adhering to stipulations outlined in police and city contracts.
- Oversaw vehicle tagging, data entry, and release processes to adhere to police and city contractual obligations.
- Oversaw daily operations to ensure timely and efficient towing services.
- Developed and implemented training programs for new staff, enhancing team performance.
Education
No Degree - Biology
Harbor City College
Harbor CitySkills
- Fluent in two languages (english and Spanish)
- Punctual
- Results-driven
- Flexible problem-solving
- Strong observational skills
- Organized
- Strong verbal communication
- Informed decision making
- Effective time management
- Integrity
- Dependable
- Collaborative team member
- Delegator
- Strong dedication
- Competitive
- Accountable
Timeline
Impound Manager
Falcon Towing
05.2017 - Current
No Degree - Biology
Harbor City College