Bernardette Fernandes
Toronto,ON
Summary
Passionate and outgoing individual seeking an opportunity for part time or full time position with great customer service. Organized and dependable candidate successful at managing priorities with a positive attitude and thriving in a team oriented atmosphere. Hands on learner willing to expand experience and eager to learn new skills necessary to accomplish end goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Supreme Collision Centre
04.2023 - 08.2023
- Greeted customers, answered incoming calls, updating customers and insurance advisors accordingly during repairs or any other inquiries.
- Attended daily team meetings to strategize goals and receive updates.
- Administrator duties include handling drop off and pick up of client vehicles, organized files, completed walk around to identify damages and pre-existing.
- Work with Summit, Progi, Audatex, Mitchell, Microsoft Excel to update status and respond to emails.
- Workspace kept clean and handled inventory for office supplies.
Catering Delivery Driver
Hungerhub
09.2020 - 04.2023
- Complete deliveries on time by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company for better solutions.
- Packaged orders into insulated bags, organized per delivery and kept count using company app.
Waitress Trainee
The Flames Castle
09.2022 - 10.2022
- Arranged and prepared tables for customers.
- Provided great customer service.
- Served tables along side waiter/waitress
Warehouse Packager
Corbrook- Out Of The Box
06.2017 - 08.2019
- Packaged, labeled boxes, organized onto pallets and wrapped pallets in shrink prior to loading.
- Communicated with staff and manager for any errors, production analysis and for solutions.
- Worked as a team for line work, team leader and trained newcomers when needed.
Hairstylist Assistant
Dreams Hair Design
11.2016 - 06.2017
- Assisted stylists with colour, styling and blow dries.
- Answered calls and booked appointments.
- Maintained cleanliness and prepared station for clients.
Education
Hairstyling Diploma - Hairstylist
Marca College
Dufferin Mall 07.2016
Highschool Diploma -
Loretto College School
Toronto, ON05.2015
Skills
- Great communication
- Attentive and willing to learn
- Provide good customer service
- Good listener
- Organized
- Attention to details
Timeline
Customer Service Representative
Supreme Collision Centre
04.2023 - 08.2023
Waitress Trainee
The Flames Castle
09.2022 - 10.2022
Catering Delivery Driver
Hungerhub
09.2020 - 04.2023
Warehouse Packager
Corbrook- Out Of The Box
06.2017 - 08.2019
Hairstylist Assistant
Dreams Hair Design
11.2016 - 06.2017
Hairstyling Diploma - Hairstylist
Marca College
Highschool Diploma -
Loretto College School
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