Bernard Vanderhoff
Waterloo,ON
Summary
I have an extensive background in customer service and sales and a keen interest in finance. I am looking to use my current skill set to transition and grow in the financial services industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Wildcraft
08.2019 - Current
- Developed long lasting relationships with regular guest building a roster of regular diners to ensure repeat customers
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Fitness Centre Attendant
Crown Plaza Hotel
10.2015 - 12.2020
- Managed customer accounts in for the fitness centre.
- Contacted patrons for when membership renewals were required.
- Sold fitness products to prospective customers.
- Processed daily sales reports.
- Trained extensively with OPERA POS system.
Bartender/ Server
Rhapsody Barrel Bar
06.2018 - 08.2019
- Served food and beverages to patrons in accordance with smart serve standards.
- Upsold premium products to enhance guest experience.
- Promoted events held at venue.
- Sold tickets to musical events.
- Conducted regular inventory counts.
Education
Financial Planning
Conestoga College
Kitchener OntarioSkills
- Customer service (5 Years)
- Sales (5Years)
- Cash handling (5 Years)
- Financial education (2 Years)
- Active listening
- Confident public speaker
Certification
LLQP (In progress)
Timeline
Server
Wildcraft
08.2019 - Current
Bartender/ Server
Rhapsody Barrel Bar
06.2018 - 08.2019
Fitness Centre Attendant
Crown Plaza Hotel
10.2015 - 12.2020
Financial Planning
Conestoga College
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