Bernie LeBlanc
North Sydney,NS
Summary
Experienced in small business management with a focus on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to drive business growth and sustainability. Demonstrated track record of fostering collaborative environments and consistently delivering positive outcomes.
Overview
27
27
years of professional experience
Work History
Owner/Operator
A. J. & J. LeBlanc Home Renovations
04.2020 - Current
- Assessments, pricing jobs, material, labour, and management of employees
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Operated with safety and skill to avoid accidents and delays.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Carpenter
Gears Custom Homes
06.2007 - 11.2018
- Formwork to finish work
- New home construction and renovations
- Windows, doors, trim, gyp rock, siding, decks, and basements
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Read and interpreted blueprints to follow specifications of projects.
- Followed established job site safety regulations and maintained safe and clean work area.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Planned and executed work with proper tools and materials to maximize productivity.
- Contributed to successful completion of residential and commercial projects by skillfully installing cabinetry, doors, windows, and flooring materials.
- Repaired existing structures such as staircases, decks, or door frames with precision to extend their lifespan without compromising structural integrity or aesthetics.
- Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
Hydraulic Technician
Drivetec
05.1998 - 12.2006
- Duties included: mechanic work, welding, shop management, and maintaining the cleanliness of the shop
- Improved hydraulic system performance by diagnosing and repairing malfunctions in a timely manner.
- Saved money by reworking parts suitable for refurbishment.
- Enhanced equipment reliability by conducting regular maintenance checks and implementing preventive measures.
- Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.
- Cleaned and lubricated parts to maximize life of equipment and improve performance.
- Strengthened client relationships through consistent delivery of exceptional workmanship in the repair or replacement of hydraulic components.
- Streamlined processes through the development and implementation of standardized procedures for hydraulic maintenance tasks.
- Collaborated with team members to ensure proper diagnosis, repair, and testing of hydraulic components.
- Increased customer satisfaction through prompt response time and effective communication of technical issues.
- Installed new parts and components such as lines, pipes and bracing.
- Reduced downtime with efficient troubleshooting and swift problem resolution for hydraulic systems.
- Maintained tools in good working order to minimize repair delays and provide top-notch service to each customer.
Education
No Degree - Machinist Red Seal
Nova Scotia Community College
Sydney, NS06-1992
High School Diploma -
Adult Learning Center
Sydney Mines, NS06-1985
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Customer service
- Friendly, positive attitude
- Dependable and responsible
- Flexible and adaptable
- Organizational skills
- Critical thinking
- Calm under pressure
- Problem resolution
Timeline
Owner/Operator
A. J. & J. LeBlanc Home Renovations
04.2020 - Current
Carpenter
Gears Custom Homes
06.2007 - 11.2018
Hydraulic Technician
Drivetec
05.1998 - 12.2006
No Degree - Machinist Red Seal
Nova Scotia Community College
High School Diploma -
Adult Learning Center
Similar Profiles
Kyle BirneyKyle Birney
Residential Contractor at Home Sweet Home RenovationsResidential Contractor at Home Sweet Home Renovations
MARIA VILLALBAMARIA VILLALBA
Administrative Assistant at Araiza Home RenovationsAdministrative Assistant at Araiza Home Renovations
NAVROZ DHINDSANAVROZ DHINDSA
Home Renovator at Best choice home renovationsHome Renovator at Best choice home renovations