Bernard James
Victoria
Overview
42
42
years of professional experience
Work History
ASSISTANT DIRECTOR OF INFORMATION SERVICES (Band 3)
RESIDENTIAL TENANCY BRANCH
12.2019 - Current
- Managing a team of 5 Supervisors, 5 Senior Information Officers, with 50 Information Officers in a service delivery environment for tenants and landlords
- (Applications, Emails, Scheduling, and a Call Centre)
SUPERVISOR OF INFORMATION SERVICES
RESIDENTIAL TENANCY BRANCH
03.2018 - 12.2019
- Supervise 8-20 Information Officers providing services to tenants and landlords
- (Applications, Information, Call Centre)
CONTRACT GOVERNANCE ANALYST
MINISTRY OF HEALTH
12.2016 - 03.2018
- Analyzed the performance of the HIBC Health contract, a 3rd party contract to manage the Medical Services Plan, and the Pharmacare Plan
SENIOR MANAGER
WALK IN COMFORT
12.2008 - 12.2016
- Supervised a staff of 40+ employees over 6 locations
BUSINESS OWNER
WHIPPLETREE AUCTIONEERS
11.1998 - 12.2008
- International Importer of antique and new merchandise
AUCTIONEER/APPRAISER
KILSHAW'S AUCTIONEERS
11.1982 - 11.1998
Education
BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION -
CAMOSUN COLLEGE
01.2019
SIMON FRASER UNIVERSITY
01.2018
BUSINESS ADMINISTRATION DIPLOMA -
CAMOSUN COLLEGE
01.2018
FOUNDATIONS OF CONFLICT RESOLUTION -
JUSTICE INSTITUTE OF BC
12.2020
Skills
- Staff Management
- Creative Direction
- Strategic Planning
- Data Analysis
Knowledgeskillsabilities
- 4.5 years of management experience in a public service delivery organization
- Leading change initiatives
- Managing employee performance
- Managed reports responsible for client issues
- Managed deadlines and goals for the team
- Decision Making related to workforce allocation
- Exercise judgment related to serving clients with accessibility issues or special needs
- Built a strong relationship with Compliance and Enforcement, Policy, and Dispute Resolution Services
- Designed and developed a new initiative
- Created and developed a virtual training and communication channel
References
REFERENCES AVAILABLE BY REQUEST
Timeline
ASSISTANT DIRECTOR OF INFORMATION SERVICES (Band 3)
RESIDENTIAL TENANCY BRANCH
12.2019 - Current
SUPERVISOR OF INFORMATION SERVICES
RESIDENTIAL TENANCY BRANCH
03.2018 - 12.2019
CONTRACT GOVERNANCE ANALYST
MINISTRY OF HEALTH
12.2016 - 03.2018
SENIOR MANAGER
WALK IN COMFORT
12.2008 - 12.2016
BUSINESS OWNER
WHIPPLETREE AUCTIONEERS
11.1998 - 12.2008
AUCTIONEER/APPRAISER
KILSHAW'S AUCTIONEERS
11.1982 - 11.1998
BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION -
CAMOSUN COLLEGE
SIMON FRASER UNIVERSITY
BUSINESS ADMINISTRATION DIPLOMA -
CAMOSUN COLLEGE
FOUNDATIONS OF CONFLICT RESOLUTION -
JUSTICE INSTITUTE OF BC
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