ALICE OWUSUAA SARPONG
Surrey,BC
Summary
Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
4
4
years of professional experience
Work History
Executive Administrative Assistant
Quality Links
04.2015 - 05.2016
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
Sales Executive - Key Accounts
Fidelity Bank
09.2014 - 03.2015
- Increased sales by opening business account and building strong relationships with key accounts and understanding their unique needs.
- Initiated new business opportunities by identifying potential clients and conducting thorough research on their industry trends to advance loan facility.
- Generated a high volume of repeat business through exceptional account management and customer service skills.
- Developed comprehensive sales strategies for each key account, resulting in increased revenue growth and market share.
Customer Service Manager
Soyuz Diagnostic Center
09.2013 - 08.2014
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Claims Processor
Ghana National Health Service
09.2012 - 08.2013
- Enhanced claim processing efficiency by implementing new software and streamlining procedures.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Identified fraudulent claims through thorough investigation and documentation of findings.
Education
Certificate - First Aid
National CPR Foundation
Online01.2024
Bachelor of Science - Computerized Accounting
Regent University College of Science & Technology
Accra, Ghana12.2023
High National Deploma (HND) - Accounting
Kumasi Technical University
Kumasi, Ghana07.2012
Skills
- Quality Control
- Spreadsheet Creation
- Spreadsheet Tracking
- Travel Coordination
- Schedule Management
- Event Coordination
- Process Improvement
- Documentation and Reporting
Languages
English
Professional Working
Timeline
Executive Administrative Assistant
Quality Links
04.2015 - 05.2016
Sales Executive - Key Accounts
Fidelity Bank
09.2014 - 03.2015
Customer Service Manager
Soyuz Diagnostic Center
09.2013 - 08.2014
Claims Processor
Ghana National Health Service
09.2012 - 08.2013
Certificate - First Aid
National CPR Foundation
Bachelor of Science - Computerized Accounting
Regent University College of Science & Technology
High National Deploma (HND) - Accounting
Kumasi Technical University
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