BERNARD BONSRA
Montreal
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Nestle Ghana through expert forklift operation and exceptional problem-solving abilities. Skilled in inventory control and customer service, consistently meeting targets by leveraging critical thinking and quality assurance skills. Achieved significant improvements in warehouse safety and order processing times, demonstrating a strong commitment to results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
FORKLIFT OPERATOR
K K PEPRAH COMPANY LIMITED
01.2020 - 04.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Unloaded materials and goods at designated locations for best project availability.
WAREHOUSE DRIVER
WEST AFRICA DECOR TILES
05.2014 - 04.2019
- Enhanced customer satisfaction with prompt and professional communication regarding order status and expected delivery times.
- Demonstrated exceptional problem-solving skills when confronted with unexpected challenges during the delivery process, promptly addressing issues to maintain client satisfaction.
- Maintained delivery vehicle in safe and operative condition by inspecting mechanical, safety and emergency equipment and completing log.
- Pulled and organized customer orders by part number and quantity for delivery from warehouse.
- Unloaded materials and goods at designated locations for best project availability.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
WAREHOUSE WORKER
NESTLE GHANA
12.2011 - 04.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Maintained clean, orderly work environment free of hazards.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
SALES ASSISTANCE
MELCOM SHOPPING MALL-ACCRA
01.2009 - 03.2019
- Greeted and offered sales assistance to every customer upon entry into store.
- Aligned sales objectives with corporate goals by creating strategic plans that balanced short-term wins with long-term sustainability.
- Developed a deep understanding of the company''s product offerings to better serve clients and drive sales growth.
- Consistently met or exceeded daily sales targets by utilizing up-selling techniques and effective communication skills.
- Collaborated with sales and marketing teams to maximize revenue generation opportunities.
- Coordinated with sales representatives to provide pre-sales technical assistance, helping secure new clients and grow business revenue streams.
- Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
Education
Diploma - Business Management
PENTECOST UNIVERSITY COLLEGE
ACCRA,GHANA04.2008
Skills
- Forklift Operation
- Forklift Operator Certification
- Loading and unloading
- Shipping and receiving
- Team Player
- Problem-Solving
- Efficient data entry
- Critical Thinking
- Quality Assurance
- Delivery Information Verification
- Customer Service-Oriented
- Stock management
- Inventory Control
- Material packaging
- Safe driver
Languages
English
Full Professional
Timeline
FORKLIFT OPERATOR
K K PEPRAH COMPANY LIMITED
01.2020 - 04.2024
WAREHOUSE DRIVER
WEST AFRICA DECOR TILES
05.2014 - 04.2019
WAREHOUSE WORKER
NESTLE GHANA
12.2011 - 04.2019
SALES ASSISTANCE
MELCOM SHOPPING MALL-ACCRA
01.2009 - 03.2019
Diploma - Business Management
PENTECOST UNIVERSITY COLLEGE
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