Bernadine Alexander
Dolton,Illinois
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Enjoys learning, implementing, collaborating and sharing practices with others.
Team leader with exceptional relationship-building skills, and resource optimization skills. Committed to increasing revenue, maximizing performance, and providing the highest levels of customer service.
Overview
26
26
years of professional experience
Work History
Office Manager
Credo Property Management
Chicago, Illinois
07.2023 - Current
- Handled various administrative tasks such as answering calls, scheduling appointments, and managing correspondence through phone calls, emails, faxes, and filing systems.
- Managed delinquency accounts, successfully intaking tenants' payments and setting up consistently met payment arrangements.
- Managed scheduling of property managers' appointments effectively.
- Managed office supply inventory efficiently
- Maintained effective communication with evictions and Section 8 inspections by adding appointments to team calendar
- Supported seamless transitions for tenants during their move-in and move-out procedures.
- Providing support to tenants in navigating the online portal, explaining payment ledgers and app functionality.
- Efficiently managed call transfers to designated extensions, organized tenant lease signing appointments, and supported vendor and employee onboarding processes.
- Maintained accurate records of key exchanges to ensure efficiency and security.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained filing system for records, correspondence and other documents.
- Monitored inventory levels and placed orders when needed.
- Developed and implemented office policies and procedures.
Administrative Assistant
Reaching Out Ministries
Chicago, IL
10.2022 - 07.2023
- Ensured other administrative staff met tasks in order to manage workflow
- Consistently meeting deadlines and delivering accurate work on a daily basis.
- Assisted in staff training and onboarding of new employees
- Implemented and monitored programs as directed by management, ensuring their successful completion.
- Created memos, emails, and reports as required.
- Managed the maintenance of office equipment such as computers, copy machines, and fax machines
- Maintained accurate inventory records for office supplies, facilitating timely reordering when necessary
- Answered incoming calls and took on receptionist duties as needed.
- Effectively addressed inquiries and provided requested data
- Work closely with the owner of the company to ensure needs are met.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
Head Start Coordinator
Gina’s Unbelievable Learning Center
Chicago, IL
08.2019 - 10.2022
- Develop and maintain effective working relationship with families that demonstrate respect and understanding
- Contact each family on a regular basis to follow up on programs, goals, offer services and promote connections to the program
- Work with families to develop Family Partnership Agreements that identify strength goals and needed resources
- Complete monthly reports required by funding and licensing authorities
- Solicit and train parent volunteer for the center
- Attend staff meetings in service training and community partnership
- Work with the teacher daily to assure the needs of children and families are addressed including follow up provided in a timely manner.
- Monitored inventory levels and ordered additional supplies as needed.
- Maintained calendars of upcoming events, meetings and deadlines.
- Researched and prepared reports required by management or governmental agencies.
- Organized team events to promote a positive work environment.
- Resolved customer complaints in a timely manner while upholding company standards.
Manager
R & L Management
Chicago, IL
08.2015 - 02.2018
- Consistently exceeded profit, deposit, and loan sales goals defined by Regional Manager. Actively promoted retail and Bancorp products.
- Promoted company products and services through regular outside calls to facilitate office and company growth
- Demonstrated strong leadership in effectively working call lists and exploring alternative strategies for acquiring new business and maintaining existing business
- Developed and maintained strong relationships with assigned business partners
- Processed cashier checks, money orders, and currency orders efficiently
- Ordered and activated consumer ATM and debit cards.
Senior Teller/ Manager
Barr Management, 111th Michigan Currency Exchange
Chicago, IL
01.2012 - 08.2015
- Established and maintained a strong sales environment by effectively leading the Sales function for the Bank, demonstrating excellent leadership skills.
- Expanded customer base by successfully initiating new account openings and maximizing revenue through effective upselling
- Successfully addressed customer concerns and mentored newly hired staff in enhancing their skills.
- Implemented innovative solutions, optimized structures, and provided strategic leadership to drive planned growth and development of the business.
- Managed incoming calls professionally, created business communications, controlled supply orders and coordinated shipments.
- Assisted in developing yearly budget and devising strategies to achieve financial targets
- Maintained strong professional rapport with both staff and clients
- Prioritized and directed sales responsibilities to Relationship Manager(s) while ensuring completion/implementation of designated sales activities.
Manager
63rd & Cottage Currency Exchange
Chicago, IL
09.1998 - 01.2012
- Consistently achieved daily sales goals and maintained accurate cash drawer balance
- Managed all store operations effectively and efficiently
- Conducted store audits to guarantee compliance with established guidelines
- Participated in hiring process and identified overall business needs.
- Responsible for store opening and closing duties and efficiently managed after hour calls to ensure compliance with staffing regulations
- Generated compliance reports utilizing POS and Excel, resolved customer service inquiries on a daily basis
- Efficiently documented Western Union compliance reports
- Coordinated daily operations including cash and supply management, as well as leading in training new hires
- Executed end-to-end recruitment process including job requisition management, candidate sourcing, and interviewing for new positions.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Monitoring for Manufacturing Standard Banking Certificate -
06.2015
Customer Service Soft skills Training Certificate -
06.2015
How to Deal with Employees in an Emergency Certificate -
06.2015
Dale Carnegie Training Center - Business Administration
Jones International University
01.2014
Skills
- Licensed Notary Public
- 10 Key Calculator
- Point of Sale System (POS)
- Copier, Fax
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Microsoft Outlook
- Office Management
- Compliance Monitoring
- Customer Relations
- Scheduling and calendar management
- Relationship Building
- Customer Service
- Data Entry
- Credit and collections
References
References upon Request
Timeline
Office Manager
Credo Property Management
07.2023 - Current
Administrative Assistant
Reaching Out Ministries
10.2022 - 07.2023
Head Start Coordinator
Gina’s Unbelievable Learning Center
08.2019 - 10.2022
Manager
R & L Management
08.2015 - 02.2018
Senior Teller/ Manager
Barr Management, 111th Michigan Currency Exchange
01.2012 - 08.2015
Manager
63rd & Cottage Currency Exchange
09.1998 - 01.2012
Monitoring for Manufacturing Standard Banking Certificate -
Customer Service Soft skills Training Certificate -
How to Deal with Employees in an Emergency Certificate -
Dale Carnegie Training Center - Business Administration
Jones International University