BERNADETTE L ANONAT
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Teachable and willing to learn, god-fearing, goal-oriented, honest, motivated, well-mannered and has knowledge in different computer application such as MS Word, MS Power point, and MS Excel.
Overview
9
9
years of professional experience
Work History
Marketing Assistant /Credit Analyst
PEOPLES CREDIT NETWORK FINANCE CO., INC
2018.11 - 2023.07
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Gathered loan documentation for underwriting.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Negotiated payment plans and loan terms with delinquent customers.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
Email Support Associate
CURO TEKNIKA INC
2017.08 - 2018.06
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Built trusting relationships with clients through open and honest communication.
- Assist customers inquiries regarding their technical problems.
- Identified and implemented correct solutions to client issues first-time around within established time limits.
IT Technical Support Intern
PCLP Computer Trading Inc
2016.08 - 2017.02
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
IT Technical Support Intern
The Inteligente Publishing Inc.
2016.05 - 2016.06
- Answered and directed telephone calls to correct staff member.
- Edited and reviewed content for grammar, spelling and punctuation.
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Helped department set up equipment for meetings, events and operations.
Service Crew Member
Golden Arches Development Corporation, McDonald's
2014.07 - 2014.10
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Cooked, prepared and bagged food for customers.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
Education
Bachelor of Science - Information Technology
Quezon City University
Manila, Philippines04.2017
High School -
Novaliches High School
Manila, Philippines03.2013
Rosa L Susano Elementary School
Manila, Philippines04.2009
Skills
- Mobile Devices
- Operational Efficiency
- Financial Structuring
- Internal Controls
- Validation of Discrepancies
- Customer Needs Assessments
- Lending Regulations
- Loan Documentation and Policies
- Credit Risk Analysis
- Quality Control Standards
- Service Quality
Timeline
Marketing Assistant /Credit Analyst
PEOPLES CREDIT NETWORK FINANCE CO., INC
2018.11 - 2023.07
Email Support Associate
CURO TEKNIKA INC
2017.08 - 2018.06
IT Technical Support Intern
PCLP Computer Trading Inc
2016.08 - 2017.02
IT Technical Support Intern
The Inteligente Publishing Inc.
2016.05 - 2016.06
Service Crew Member
Golden Arches Development Corporation, McDonald's
2014.07 - 2014.10
Bachelor of Science - Information Technology
Quezon City University
High School -
Novaliches High School
Rosa L Susano Elementary School
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