BERNADETTE TANGILE
19 Keith Ave Collingwood,Canada
Summary
Professional with strong foundation in housekeeping management and operational excellence. Adept at maintaining top-tier cleanliness standards and fostering collaborative team environment. Reliable and adaptable, with focus on achieving consistent, high-quality results. Skilled in time management and conflict resolution, bringing positive attitude and attention to detail.
Overview
14
14
years of professional experience
Work History
Assistant Housekeeping Manager
Law Cranberry Resorts Ltd.
07.2019 - Current
- Supervised housekeeping staff to ensure adherence to cleanliness standards and protocols.
- Developed training programs for new team members, enhancing operational efficiency and service quality.
- Implemented inventory management system for cleaning supplies, reducing waste and optimizing resource allocation.
- Conducted regular inspections of guest rooms and common areas, maintaining high standards of guest satisfaction.
- Collaborated with front desk and maintenance teams to address guest concerns promptly and effectively.
- Analyzed housekeeping processes, identifying areas for improvement to enhance overall productivity and service delivery.
- Scheduled staff shifts efficiently, ensuring adequate coverage during peak times while minimizing labor costs.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
Cleaner
East Sun Cleaning Services Ltd.
03.2012 - 01.2019
- Public attendant in Four Season Hotel and Resort in Macau under the company of East Sun Cleaning Services Ltd.
- Night Shift duty for more than 6 (six) years.
- Keeps all lobbies and Public Area facilities (such as lobby, restrooms, telephone area, the front desk, and offices)
- Health Club Attendant Cleaner, ensure the facilities are clean and sanitize, storage is stocked and organize
- Pool Attendant Cleaner
- Hotel Restaurant Cleaner
- Executive lounge
- Render an overtime in Four Seasons Shops, Venetian shops, Sheraton (Sands Cotai ) in Macau
- Render an overtime in Anzac and Realty Office.
- Cleaner in Center for Elderly (Government clinic in Macau)
- Have some knowledge on how to use Machine (shampooers the carpet)
- Undertake other duties, which may be allocated from time to time, as requested by housekeeping Department
Education
Bachelor of Science in Commerce -
St. Anthony's College
San Jose, Antique11-2008
Skills
- Active Listening
- Communication
- Critical Thinking
- Flexibility
- Leadership
- Hardworking and dedicated
- Reliable and dependable
- Physically fit, Open-minded and honest
Languages
Language: English
Cantonese: Basic
Mandarin: Basic
Timeline
Assistant Housekeeping Manager
Law Cranberry Resorts Ltd.
07.2019 - Current
Cleaner
East Sun Cleaning Services Ltd.
03.2012 - 01.2019
Bachelor of Science in Commerce -
St. Anthony's College