Bernadette Sta. Barbara
625 Alpine Road Campbell River, BC V9W 3X8,BC
Summary
Restaurant manager with more than 10 years experience and a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
1288223 BC Ltd DBA Subway
03.2023 - Current
- Manages opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Ensures that standards of hygiene are maintained, and restaurant complies with health and safety regulations
- Promotes positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Delivers in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Schedules staff shifts to to accommodate business demands and vacation requests without exceeding labor budgets.
- Conducts performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Identifies problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Correctly calculates inventory and ordered appropriate supplies.
- Achieved successful large-scale catered events with precise timeline management from preparation to final cleanup.
Restaurant Manager
Mega Jollyworld Foods (Macau) Limited
06.2018 - 02.2023
- Collaborated with executive team to develop strategic plans for expansion, resulting in successful opening of three new locations in Macau for a span of 4 years
- Held full planning, operating, marketing, HR, and P&L responsibilities of four stores
- Customized templates (Payroll, Scheduling, Inventory, Month-end reports) to minimize manual work, thus increasing productivity and efficiency
- Handled Jollibee Macao's store business goals such as sales and profitability, customer key requirements & Food, Service, and Cleanliness levels, gaining popularity among Macao Locals
- Managed all pre-opening activities and aggressive marketing effort during Jollibee's expansion in Macao
- Resolved all customer complaints in line with company policy, escalating issues to Group Manager, where appropriate
- Spearheaded the launching of Jollibee Macao Party and Function end-to-end process- Inquiries, Reservations, Preparations, Requisitioning, Mascot Booking & Party, and Function Day
- Led all aspects of human resource function in all four restaurant ensuring Hiring, Orientation, Scheduling, Crew and Management Trainee Training System, and Performance Assessment functions meet or exceed company specified criteria
- Initiated and managed Macao's Logistics and Inventory System
- Handled purchasing and ordering to Philippine Commissary supply chain, Hongkong Suppliers, Simmons America, resulting in improved operational arrangements (e.g Shipping, delivery) on-time delivery while meeting quality and safety standards.
Restaurant Manager
Triumvirate Development Corporation
01.2010 - 06.2018
- Defined overall operational targets, strategies, and action plans based on thorough operations analysis to ensure 97% of targets were met
- Led and directed all team members by creating analysis tools for daily responsibilities to ensure 95% of store strategies and action plans are implemented
- Regularly reviewed operational performance as part of the business review process and was cognizant of all information that affected the store performance levels, achieving a Mystery Shopper score of 95%
- Continuously seek ways to improve operations level/growth, earning 5 Gold Awards
- Spearheaded indoor/outdoor merchandising strategies, built store and brand awareness, outperforming sales targets by 9%
- Program promotions such as Party Package with incremental sales of 10%
- Crafted effective crew manpower planning, hiring, orientation, scheduling, and training requirements reducing hiring and training costs by 2%
- Performance Enhancement Program needed by the employee, resulting in the promotion of 10 team members from entry-level to Team leader and Manager
- Resolved challenging customer complaints to satisfaction, promoting brand loyalty and maximizing repeat business
- Analyzed current inventories and procedures; developed improvements and templates to increase the efficiency of inventory management and profitability of the company, reducing Food and Paper costs by 3%
- Negotiated prices and deliveries for materials not supplied by Commissary receiving products and services 15% below average pricing
Education
Bachelor of Science - Hotel and Restaurant Management
University of Santo Tomas
Manila Philippines03.2007
Skills
- Advanced analytical, evaluative, and objective critical thinking skills
- Ability to analyze complex problems, interpret operational needs, and develop integrated creative solutions
- Proficient in MS Office programs such as MS Word, MS Excel and MS PowerPoint
- Competent in Google Drive, Google Form, Outlook , and MS Teams
IELTS
Overall 7.5 band (R-8.5 / L-8.5 / S-7.5 / W-6.5)
Timeline
Restaurant Manager
1288223 BC Ltd DBA Subway
03.2023 - Current
Restaurant Manager
Mega Jollyworld Foods (Macau) Limited
06.2018 - 02.2023
Restaurant Manager
Triumvirate Development Corporation
01.2010 - 06.2018
Bachelor of Science - Hotel and Restaurant Management
University of Santo Tomas
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