Bernadette Robinson

Maintained 97%+ occupancy rate consistently with low tenant turnover

• Set rental lease amounts through consistent analysis of market conditions
• Produced and managed online advertising, scheduled and conducted tours
• Executed fixed term lease agreements and lease extension addendums
• Retained tenants by offering alternative solutions and resolving all problems
• Reduced late payments from tenants through restructuring rent collection policy
• Completed walk-throughs for vacating tenants and ensured prepared apartment hand-over to new tenants in minimal time
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Maintained original leases and renewal documents in digital and hardcopy format
• Introduced prospective tenants to types of units available and performed tours of premises.
• Coordinated with legal counsel to resolve tenant disputes.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Communicated effectively with owners, residents, and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Coordinated appointments to show marketed properties.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Provided tenants with unrivaled attention and customer service 24/7
• Evaluated background checks and credit reports to finalize or cancel lease

Managed a property containing 5 commercial spaces, 38 apartments and a Mini-storage facility.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Coordinated with legal counsel to resolve tenant disputes.
• Developed and implemented marketing strategies to increase occupancy rates.
• Communicated effectively with owners, residents, and on-site associates.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Kept properties in compliance with local, state, and federal regulations.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Generated professional networks by engaging in professional, industry and government organizations.
• Generated leads for sales and rental properties through cold calls and referrals.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Coordinated appointments to show marketed properties.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Collected and maintained careful records of rental payments and payment dates.

• Ordered, received and maintained all stock
• Received payments by cash, credit, and personal check and remitted correct change.
• Educated customers on different promotions, spirits and wines to facilitate buying decisions.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Assisted in recruiting, hiring and training of team members.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Managed a ski resort hotel, with nightly and seasonal rentals. Maintained a large common area where guests could cook and prepare their own meals.

Organized shuttle services to and from the mountain daily.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Developed and implemented marketing strategies to increase occupancy rates.
• Communicated effectively with owners, residents, and on-site associates.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Kept properties in compliance with local, state, and federal regulations.
• Responded to Common Area Maintenance (CAM) inquiries.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Generated leads for sales and rental properties through cold calls and referrals.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Coordinated appointments to show marketed properties.
• Conducted regular inspections of both interior and exterior of properties for damage.