Bernadette Ray
Brandon,MB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Experience Housekeeping Manager
Clarion Hotel by Choice Hotels
02.2019 - 08.2023
- Managing a staff of over 30 team members
- Maintaining a busy email inbox
- Weekly Scheduling
- Entering and approving payroll weekly and by month end
- Ordering guest room supplies and amenities, laundry chemicals, linens, paper products etc
- Overseeing room attendants, inspecting what I expect
- Daily inspections of common areas, guest rooms, parking lots and overall hotel areas
- Helping clean rooms, common areas, laundry etc
- When needed
- Working with other managers and department teams to ensure the business runs efficiently
- Arranging lost and found delivery or pick-ups with guests
- Extensive training in Choice Standards as well as Genesis Hospitality
Laundry Manager/Admin assistant
Progressive Westman
09.2017 - 02.2019
- Managing and industrial laundry team of around 6 team members
- Maintaining a very busy email inbox
- Keeping a personal phone line and voicemail clear and kept on top of
- Daily quality control inspections
- Lifting and loading up to 50lbs
- Washing of industrial quality floor mats
- Personally sized KOCH Fertilizer employees (new and existing) for uniforms
- Ordered and prepared KOCH Fertilizer uniforms
- Performed uniform audits at the KOCH plant, providing replacements if required
- Tagging and labeling uniform rentals
- Doing on site uniform audits at customer locations
- Industrial Washer and Dryer machine maintenance
- Printing and organizing daily delivery slips for the drivers.
Front Desk Agent
Clarion Hotel by Choice Hotels
03.2013 - 11.2016
- Meet and greet guests in a positive and professional manner
- Booking guest rooms via phone and email request
- Extensive training classes on customer service, guest expectations etc
- Being able to multitask and problem solve issues
- Always being aware of what is happening in the hotel for present and future dates
- Being able to give guests suggestions and directions to local shops, attractions etc
- Around Brandon
- Extensive knowledge of the computer system
- Training new front desk staff
Pharmacy Assistant
Loblaws Pharmacy
09.2013 - 02.2016
- Completed Skilled Trade Certificate in Pharmacy Technician through Loblaw Pharmacy
- Calculating proper dosages based on doctor’s notes on prescriptions
- Being able to read doctor’s notes
- Inputting prescriptions into the computer and running them through insurance.
Education
Medical Administration - Medical Admininstration
Assiniboine Community College
Brandon, MB06.2024
No Degree - Pharmacy Assistant
Loblaw Pharmacy
Brandon, MB09.2014
High School Diploma -
Dauphin Regional Comp Secondary
Dauphin, MB07.2008
Skills
- Order Supplies
- Greet Guests
- Environmental Policy
- Train Employees
- Team Leadership
- Project Management
- Verbal and Written Communication
- Quality Standards
- Set Organizational Policies
- Staff Management
- Health and Safety Regulations
- Customer Service
- Issue and Conflict Resolution
Languages
English
Native or Bilingual
References
Available upon request.
Timeline
Experience Housekeeping Manager
Clarion Hotel by Choice Hotels
02.2019 - 08.2023
Laundry Manager/Admin assistant
Progressive Westman
09.2017 - 02.2019
Pharmacy Assistant
Loblaws Pharmacy
09.2013 - 02.2016
Front Desk Agent
Clarion Hotel by Choice Hotels
03.2013 - 11.2016
Medical Administration - Medical Admininstration
Assiniboine Community College
No Degree - Pharmacy Assistant
Loblaw Pharmacy
High School Diploma -
Dauphin Regional Comp Secondary
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