Bernadette Molina
Modesto
Summary
Dynamic and versatile professional with a proven track record in enhancing customer satisfaction and expanding client base, notably as a Self Employed Braider. Excels in marketing and promotion, alongside exceptional time management skills. Recognized for strong communication and unique braiding techniques, successfully managing complex projects with precision. Achieved over 500 client referrals through outstanding service and professionalism.
Overview
13
13
years of professional experience
Work History
Braider
Self Employed Services
10.2019 - Current
- Designed flattering natural styles for variety of face shapes.
- Recommended products to extend life of braids.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Pampered clients to increase repeat business.
- Styled locs, twist and extensions for up to 8 clients per day.
- Brought in over 500 clients to salon through referrals.
- Expanded clientele through expertly showcasing unique and diverse braiding techniques.
- Completed complex braiding projects within tight timeframes while maintaining high-quality results.
- Consistently received positive feedback from clients on professionalism, skill level, and overall satisfaction with braiding services provided.
- Maintained a clean and organized workstation, ensuring a comfortable environment for clients during their appointments.
Secretary
Selecting Alternative Solutions
02.2018 - 02.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed filing system, entered data and completed other clerical tasks.
Drive-Thru Cashier
McDonalds
07.2013 - 05.2014
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Resolved problems with orders quickly and offered refund or replacement.
Housekeeper
Comfort Inn
07.2012 - 10.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
Associates Degree -
Luna Community College
Las Vegas, NMAssociates Degree -
New Mexico Highlands University
Las Vegas, NMHigh School Diploma -
Mora High School
Mora, NM05.2011
Skills
- Self-motivation and discipline
- Strong communication skills
- Patience and empire
- Marketing and promotion
- Excellent time management
Timeline
Braider
Self Employed Services
10.2019 - Current
Secretary
Selecting Alternative Solutions
02.2018 - 02.2019
Drive-Thru Cashier
McDonalds
07.2013 - 05.2014
Housekeeper
Comfort Inn
07.2012 - 10.2013
Associates Degree -
Luna Community College
Associates Degree -
New Mexico Highlands University
High School Diploma -
Mora High School
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