Bernadette Kahnert

- Oversaw the complete operation of the store from hiring and training staff, sales, inventory and financials

- Held weekly meetings to ensure team fully comprehended sales goals and client service expectations

- Coordinated all financials including accounting for sales and deposits, payroll, monthly and quaterly reports to head office

- Responsible for all quality of service delivery for clients

- Engaged proactive team who shared common vision for sales, client engagement and creating a fun environment

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

- Similar to above, oversaw all managerial, sales, Staff development and training, and accounting for sales and all aspects of store operations

Consistently exceeded store sales targets with engaged team of professionals

- Successfully recruited high quality individuals by engaging personal networks locally

- Established high reputation for client service and relationships

- Represented company on local Oakville Downtown Business association