Bernadette Evans
Manteca
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Admitting
Washington Hospital
08.2023 - Current
- Arriving ambulance upon arrival
- Arriving CODES /Trauma upon arrival
- Arriving patient upon arrival in the emergency department
- Verifying patient demographic and insurance info
- Verifying insurance eligibility
- Direct Admissions from ER to the Units
- Arriving/Registering appt for Operating room, Short Stay Unit, Outpatient Lab
- Direct Admits
- Copay Collection
Admitting
Doctors Hospital of Manteca
03.2023 - 02.2024
- Verify and update patient demographics and Insurance information
- Collect Copay
- Arriving Ambulance upon arrival
- Answering and processing CODES
- Completing HP application for self-pay patient’s
- Inpatient transfers
- Outpatient registration for procedures
- Insurance eligibility
Patient Access
El Camino Hospital
07.2017 - 03.2023
- Collects, verifies and updates patient demographic and guarantor information.
- Verifies insurance benefits/eligibility, manages referrals runs the patient estimate using the Price Estimator Tool.
- Collects-pays and patient's estimated out of pocket expense as appropriate.
- Performs appointment scheduling, registration and customer service duties; answers incoming phone calls, makes appointments, monitors access issues with provider schedules that affect patient Satisfaction, and communicates issues to Supervisor.
- Ensures schedules are appropriate use of clinical resources.
- Follows established parameters to ensure procedures, treatments, test, are scheduled with the required amount of time and effectively utilize resources.
Referral Specialist
Sutter Care at Home
02.2015 - 06.2017
- Retrieving Home Health referrals from Allscripts, Curaspan
- V-Drive, Epic/ SEPI, Fax and Via Telephone
- Enter and Processing Home Health referral's in HCHB system
- Medication entry
- Data entry
- Confirming patient's discharge dates with Hospital's and SNF
- Retrieving/ Attaching home health orders, discharge orders, Demographics, H&P, progress notes, PT/OT notes, insurance, Medication list and after visit summary.
- Verifying insurance eligibility through the EBA department
- Making 'Welcome Calls'
- Screening for Telehealth program
Call Center Representative
Sutter Medical Foundation
02.2013 - 11.2015
- Answering high volume of calls
- Interviewing patients to obtain appropriate information
- Full Registration/Insurance verifying and updating demographic information
- Scheduling Appointments for Solano County
- Refill Request
- Messaging for over 31 doctors
- EPIC Software Experience
- Scheduling & Messaging for Pediatrics, Family Medicine, Internal Medicine & Specialty Departments
- Worker's Compensation Data and Coverage
Education
High School -
James Logan High School
Union City, CAComputer Training - undefined
Computer Training Institute
Newark, CANo Degree - Nursing
Modesto Junior College
Modesto, CA05-2027
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Excellent communication
- Multitasking Abilities
- Calm under pressure
Timeline
Admitting
Washington Hospital
08.2023 - Current
Admitting
Doctors Hospital of Manteca
03.2023 - 02.2024
Patient Access
El Camino Hospital
07.2017 - 03.2023
Referral Specialist
Sutter Care at Home
02.2015 - 06.2017
Call Center Representative
Sutter Medical Foundation
02.2013 - 11.2015
Computer Training - undefined
Computer Training Institute
High School -
James Logan High School
No Degree - Nursing
Modesto Junior College