Bernadette ALGER
Sundre,AB
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Pole Tester
Equs Rea
05.2023 - 09.2023
- Test & Inspect power poles for damage and/or decay.
- Identify location of Power Poles on provided mapping system
- Communicate with landowners in a professional manner.
- Safely drive and maintain company vehicles and equipment
- Data entry.
- Work unsupervised, in a wide range of weather and road conditions efficiently
- Communicate effectively with supervisors.
- Walk long distance power lines.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Bear Safety Trained.
Server/Bartender
MR MIKES
01.2019 - 01.2022
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Supported needs of 8 person wait staff who attended to specific needs of countless customers daily for fast paced restaurant with social relevancy and intentionality
- Served food and beverages promptly with focused attention to customer needs
Manager, Bartender/ Server
Oil Country Taphouse
01.2014 - 01.2019
- Key holder
- Open and close bar
- Maintain clean and organized workspace,
- Create and execute drink menu
- Inventory and placing orders
- Prepare and serve food and beverages to customers and wait staff
- Trained new bartenders on drink preparation
- Product promotion
- Recruited and trained new bartenders and barbacks to help maintain talented team
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
Cash Office Clerk
Drayton Valley Hotel
01.2014 - 01.2019
- Empty and reconcile 30 VLT’s,
- Fill and reconcile multiple ATM’s,
- Balance daily cash outs and reconcile to daily sales,
- Prepare daily floats,
- Prepare and submit bank deposit,
- Trouble shoot VLT, ATM and Moneris machines.
- Inspected account books and recorded transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using Excel
- Inspected account books and recorded transactions
Education
Some College (No Degree) - Medical Office Administrator
CDI College
Calgary, ABSkills
- Microsoft Office
- First aid & CPR/AED Level C
- Food Sales and Promotion
- Pro-Serve
- Medical Transcription
- Medical Billing
- Bear Safety Certification
- Class 5 Drivers License
- Clerical Support
- Good Telephone Etiquette
Timeline
Pole Tester
Equs Rea
05.2023 - 09.2023
Server/Bartender
MR MIKES
01.2019 - 01.2022
Manager, Bartender/ Server
Oil Country Taphouse
01.2014 - 01.2019
Cash Office Clerk
Drayton Valley Hotel
01.2014 - 01.2019
Some College (No Degree) - Medical Office Administrator
CDI College
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