Bernadeth Cuyco
Calgary,AB
Summary
Proven leader in food service management, adept at enhancing customer satisfaction and streamlining operations for companies like Pattison Food Group. Skilled in inventory management and staff training, I excel in fostering teamwork and maintaining high sanitation standards, significantly reducing food waste and boosting employee morale. Committed and hardworking staff with 20 years of experience both from Customer Service and Food service. Well-rounded leader with talent for supervising employees and Swift problem solver with quick and effective solutions to wide array of issues.
Overview
22
22
years of professional experience
Work History
Deli Supervisor-CSS
Pattison Food Group C/o SOF
Calgary, AB
08.2020 - Current
- Adhered to all safety standards when using slicers, knives, fryers, ovens, or other potentially hazardous equipment within the deli area.
- Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
- Reviewed and updated department signage to ensure accurate pricing, nutritional information, and allergen warnings for customers.
- Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
- Monitored equipment maintenance schedules to ensure optimal functionality and minimize downtime due to repairs or malfunctions.
- Ensured exceptional customer service by addressing complaints promptly and professionally, resolving issues to maintain customer loyalty.
- Promoted a positive work culture by fostering teamwork among employees and maintaining open communication channels between staff members.
Food Service Supervisor/Worker
Opa of Greece Restaurant
Calgary, AB
12.2018 - 03.2020
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Food Service Supervisor
Coco Brooks Inc.
Calgary, AB
02.2010 - 07.2018
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
Food Service Worker
First Rate Interprises C/o Tim Hortons
Calgary, AB
08.2008 - 02.2010
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Airport Lounge Attendant
Emirates Flight Catering
Dubai Airport
07.2002 - 07.2007
- Provided support during special events in the lounge, helping create memorable experiences for attendees.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues.
- Supported fellow staff members in various tasks, fostering an atmosphere of teamwork and collaboration within the lounge area.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
- Assisted in maintaining a well-stocked and visually appealing buffet area, ensuring that all food items were fresh and replenished as needed.
- Resolved guest complaints professionally and efficiently, demonstrating excellent problem-solving skills.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
University of Manila Philippines
Manila ,Philippines03.1997
Skills
- Customer Service
- Employee Supervision
- Sanitation Standards
- Food Safety Compliance
- Merchandising Strategies
- Task Delegation
- Staff Training
- Inventory Management
Languages
English
Full Professional
tagalog
Native or Bilingual
Timeline
Deli Supervisor-CSS
Pattison Food Group C/o SOF
08.2020 - Current
Food Service Supervisor/Worker
Opa of Greece Restaurant
12.2018 - 03.2020
Food Service Supervisor
Coco Brooks Inc.
02.2010 - 07.2018
Food Service Worker
First Rate Interprises C/o Tim Hortons
08.2008 - 02.2010
Airport Lounge Attendant
Emirates Flight Catering
07.2002 - 07.2007
Bachelor of Science - Hotel, Resort And Restaurant Management
University of Manila Philippines