Bernabe Salvador
Diamond Bar,CA
Summary
Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Overview
15
15
years of professional experience
Work History
Service Coordinator
ECAMSECURE
Long Beach, CA
04.2024 - Current
- Coordinated service delivery among cross-functional teams to enhance customer satisfaction.
- Streamlined scheduling processes, resulting in improved efficiency and reduced response times.
- Managed customer inquiries and resolved issues promptly, fostering strong client relationships.
- Developed training materials for new staff, ensuring consistency in service protocols.
- Analyzed service metrics to identify areas for improvement and drive operational excellence.
- Receiving in average of 25 to 40 service calls a day to follow up / schedule.
- Coordinated service operations to ensure timely responses to client inquiries and requests.
- Managed scheduling and dispatching of service personnel for optimal resource allocation.
CO-MANAGER
Guess inc
Orange
08.2023 - 04.2024
- Created strategies to increase sales and improve overall store performance.
- Performed daily audits of registers to ensure accuracy of financial records.
- Developed a system for tracking sales performance and customer feedback.
- Optimized staffing levels according to peak business hours and special events.
INSTALL COORDINATOR
Stanley Security/Securitas Technology
Fullerton
01.2021 - 08.2023
- Coordinated with various departments to ensure successful installations.
- Maintained accurate records of installed equipment, systems and software updates.
- Scheduled and monitored installation processes in accordance with customer requirements.
- Assisted customers in understanding the features of newly installed products.
- Utilized problem-solving skills to address challenging situations arising from installations.
- Managed multiple projects simultaneously while ensuring accuracy of all installs.
- Provided technical support for installation of new equipment and software applications.
- Determined schedules, sequences and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
- Counseled employees about work-related issues and assisted employees to correct job-skill deficiencies.
ASSISTANT MANAGER
Guess inc
Orange
11.2017 - 08.2023
- Boosted annual sales through exclusive brand partnerships
- Maintained operational performance by skillfully handling opening and closing tasks
- Reduced corporate costs and addressed shrinkage, employee turnover, and vendor pricing
- Optimized inventory for maximum revenue turnover
- Increased revenue by collaborating with upper management to develop and implement business improvements
- Maximized employee performance with effective training and close mentoring
- Run a store of 12+ employees
- Achieve to make daily sell goals.
DOCUMENT CONTROL CLERK
Trademark plastics inc
Riverside
01.2011 - 09.2017
- Input new data and documents using manual and automated scanning techniques
- Managed master file lists and individual DHR, DMR, and DHR documentation
- Upheld exceptional quality standards with all revisions and changes
- Developed and managed plans to transition legacy paper-based systems into eDMS system
- Prevented use of obsolete and superseded documents by withdrawing access to old files.
- Responded promptly to inquiries concerning the status of documents under review or approval.
- Identified discrepancies between different versions of documents and worked with authors to resolve them.
Education
HIGH SCHOOL DIPLOMA -
Rubidoux high school
Riverside, CA05.2009
Skills
- Bilingual
- Adapts to change
- Customer service and satisfaction
- Task delegation
- Money handling
- Team motivation
- Team development
- Profit and Loss
- Multi-Tasking and Prioritization
- Telephone communication
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
ECAMSECURE
04.2024 - Current
CO-MANAGER
Guess inc
08.2023 - 04.2024
INSTALL COORDINATOR
Stanley Security/Securitas Technology
01.2021 - 08.2023
ASSISTANT MANAGER
Guess inc
11.2017 - 08.2023
DOCUMENT CONTROL CLERK
Trademark plastics inc
01.2011 - 09.2017
HIGH SCHOOL DIPLOMA -
Rubidoux high school