Berna Horozlar

I was recruited for this position while I was employed as a bartender at a different establishment. The manager learned of my skills through a relative. After observing my performance for five minutes, she inquired if I would be interested in joining the team at Black Knight rather than continuing at my current bar. You are welcome to inquire about any additional questions during our interview.

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• so many more skills!

I originally started as a substitute for all YK1 schools in Yellowknife; however, I developed a strong connection with the students at one particular school, which led them to request that I remain there. At the conclusion of the school year, I was offered the opportunity to sign a full-year contract for the following year to become an educational assistant for their school.

• Upheld classroom routines to support student environments and maintain consistent schedules.
• Took advantage of every PD (personal development) day the school board offered
• Participated in volunteering activities for the school.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Supervised lunchroom and recess activities.
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
• Provided instruction for students in core subject areas.
• Took notes and prepared reports on school day activities to provide to primary teacher.
• Worked with students with mental disabilities, making sure to create an inclusive environment for them and their peers in the classroom and give them necessary breaks (sensory breaks, walking breaks, etc.)

I had moved to Edmonton in 2021 and had no prior liquor sales experience and was only 18 years of age. I acquired the job very soon after moving to Edmonton. I started as a server and within a month and a half became a bartender as well.

This bar is located on Whyte Avenue, one of the busiest streets in Edmonton, and Blues on Whyte was easily one of the most popular bars in Edmonton. I have learned so many skills, tips, tricks and crucial life lessons working here.

I did not quit or anything of the sort, just had to move back up North. You are welcome to inquire about any additional questions during our interview.

• Bussed and reset tables to keep the bar and work areas clean.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Checked identification for minimum age for sale of alcoholic beverages to ensure safety in the bar and community
• Explained menu items and suggested appropriate options for dietary or taste choices and especially food allergy concerns.
• Handled customers that were too intoxicated accordingly and safely
• Ensured a safe environment for my co-workers and fellow customers (especially intoxicated females who were more vulnerable in certain situations)
• Operated efficiently in high-volume setting to prepare and serve more than I would say 100 drinks per hour.
• and so, so many more

I started off as a cashier, retail, and customer service over 4 years ago, but soon branched out to the cafe, deli (cheeses and meats), working on the floor, receiving and handling shipments, and produce. Through my 4 years of working at a grocery store and cafe, I have learned almost all the skills that are needed to successfully work in environments for retail, food service, customer service, and cleaning . The reason for my leave was for university in Edmonton

- Operated cash register for cash, check, credit card, and refund transactions with very minimal mistakes and very efficiently.

- Trained new team members on POS system operation, customer service strategies and sales, as well as cafe training and produce training.

- Restocked, arranged and organized merchandise in front lanes to drive product sales.

- Answered questions about store policies and concerns to support positive customer experiences.

- Costumers often complimented on my "hard work" and my "pleasant attitude"

• Complied with strict safety and organizational regulations, policies and procedures.
• Served as positive role model, promoting healthy interpersonal behaviors, and used positive reinforcement techniques.
• Planned and managed learning-focused, imaginative and play-oriented activities for the children.
• Created and implemented diverse educational strategies to boost development.

I volunteered to help my mother with her daycare job most days after school, and most days off school during summer breaks, Christmas breaks, and March Breaks. My mother struggled with speaking English at the time and I allowed her to have an easier work experience.

I gave out meals to the children, played with them, read to them, put them to sleep, helped potty-train, learn basic skills like shapes, ABCs, how to talk properly, etc.