Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Berlin Loreto Costa

Scarborough,ON

Summary

To obtain full time employment, I would welcome a rewarding and challenging job that not only involves the current skills but will hopefully help me acquire some new ones. CAREER SUMMARY A progressive thinker with excellent communication skills Rich capability to manage and communicate the things. In depth knowledge of maintaining the productive relation with the client. Expertise in listening attentively the issues of customers and providing the best solution to them. Able to work in flexible timings. Planning and coordination with the team members Computer proficiency PERSONAL QUALITIES Strong work ethics with remarkable customer handling skills. Excellent communication skills in written and verbal both. Remarkable patience with reliability and responsibility. Ability to meet the deadline of the work. Teambuilding, Multitasking and prioritization Positive personality and creative problem solver. Dedicated food service manager with 1 years of experience overseeing staff and operations for McDonald's. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service. Motivated Swing Shift Manager dedicated to keeping operations efficient and productive. Coordinates effective schedules and resources for management work. Skilled leader and team supervisor with proven communication, task prioritization and problem-solving abilities honed in McDonald's environments.

Overview

5
5
years of professional experience

Work History

Swing Manager

McDonald’s Canada
Scarborough, ON
07.2021 - Current
  • Plans, organizes and controls various operational tasks to be performed in restaurant.
  • Supervises work of all employees.
  • Motivates employees.
  • Ensures total customer satisfaction.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Prepared and led food service training programs to teach staff various tasks.
  • Trained workers to close skill gaps and improve overall productivity.
  • Maintained control of shift operations.
  • Monitored employee performance in order to give guests positive and high-quality service at every visit.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.

Cashier

Pizza Pizza
Scarborough, ON
11.2018 - 04.2019
  • Customer's satisfaction
  • Taking orders with speed and accuracy at the front counter.
  • Preparing and packaging food orders for catering and in-store orders.
  • Checking orders for product quality and consistency.
  • Following sanitation and safety procedures.

Education

Law Clerk Diploma - Law

Seneca College
2021

LL.B (hons) -

Brac University
Bangladesh
09.2016

Skills

  • Shift Checklists
  • Anticipating Problems
  • Health Code Compliance
  • Loss Prevention Strategies
  • Performance Improvement
  • Delegating Assignments and Tasks
  • Money Handling
  • Guest Relations
  • Hospitality Management
  • Team Relationships
  • Motivational Leadership
  • Teamwork and Collaboration
  • Staff leadership
  • Training
  • Team management
  • Decision-making
  • Conflict resolution
  • Relationship building
  • Computer skills
  • Good work ethic
  • Planning & organizing

Languages

Bengali
Native/ Bilingual
English
Full Professional
Hindi
Limited

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Swing Manager

McDonald’s Canada
07.2021 - Current

Cashier

Pizza Pizza
11.2018 - 04.2019

Law Clerk Diploma - Law

Seneca College

LL.B (hons) -

Brac University
Berlin Loreto Costa