BERLIAN MARIE DOTAROT
North York,ON
Summary
Hardworking Shift Leader gifted at reviewing team tasks to ensure quality and efficiency. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Illy Caffe Yorkdale
03.2022 - Current
- Mentored new team members in cash register operations, stock procedures, and customer service
- Trains new baristas the store coffee beverages and calibrations the espresso and brewing machine
- Responsible for the shift floor and staff management
- Accountable for customer refunds, end-of-the-day sale reports and monetary deposits
- Responsible for the general store organization, order and cleanliness
- Sanitize and clean coffee-making equipment and station, clean the washroom, mop and sweep the eating area and ensure the cleanliness of the store facilities during the closing shift.
- Deals and manages customers’ inquiries and complaints.
Cashier and Barista
Illy Caffe Yorkdale
01.2019 - 03.2022
- Operated cash register collected payments and provided accurate change
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
- Created a variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Restocked and organized merchandise in front lanes
- Sanitized equipment and wiped down counters and tables for cleanliness and to avoid spreading viruses and bacteria.
Education
High School Diploma -
St. Basil the Great College School
Starview, Toronto, ONBachelor of Science - Biology (Biomedical Science Program
York University
Toronto, ON08.2025
Skills
- Managing Operations and Efficiency
- Administrative Duties
- Billing and Payment Processing
- Guest Inquiries
- Staff Management
- Inventory Management
- Daily Cash Management
Timeline
Shift Supervisor
Illy Caffe Yorkdale
03.2022 - Current
Cashier and Barista
Illy Caffe Yorkdale
01.2019 - 03.2022
High School Diploma -
St. Basil the Great College School
Bachelor of Science - Biology (Biomedical Science Program
York University
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