Summary
Overview
Work History
Education
Skills
Timeline
Generic

BERKE PISGINKALAYCI

Toronto,ON

Summary

Motivated IT Field Support Technician with a strong attention to detail. Experienced in resolving computer systems, mobile devices, and peripheral equipment issues. Knowledgeable about usability and security. Works well independently or collaboratively to investigate and troubleshoot problems.

Overview

8
8
years of professional experience

Work History

IT Field Support Technician

Global Blue Tax-Free
02.2017 - 03.2024
  • Provided expert assistance in resolving internet access issues to ensure seamless connectivity.
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Developed and maintained user accounts, permissions, and access rights.
  • Installed, configured, tested, and maintained operating systems, application software, and system management tools.
  • Performed troubleshooting to diagnose and resolve complex technical problems
  • Handled customer service issues by providing guidance or escalating for advanced support
  • Assisted customers with various types of technical issues via email, live chat, and telephone
  • Used remote login tools to assist clients with technical and product questions.
  • Answered user inquiries to resolve computer software or hardware operation problems.

Set Location Support

Netflix, Inc. | Amazon.com | Warner Bros. (HBO Max) | FX Productions, LLC
04.2024 - Current
  • Helping set up equipment, props, and scenery before filming starts, and assisting with taking everything down and storing it after filming ends
  • Performing various errands such as picking up supplies, delivering messages, or transporting crew members and talent to and from locations
  • Handling scripts, shot lists, call sheets, and other essential paperwork, ensuring they are distributed to the appropriate cast and crew members

Education

Bachelor of Science - Information Technology

Beykent University
04-2020

Skills

  • Proficient Microsoft Office Suite
  • End-user support
  • Software Installation
  • Hardware diagnostics
  • Help Desk Support
  • Remote Support
  • Hardware Installation
  • Hardware Configuration
  • Creativity and Innovation
  • Problem-Solving

Timeline

Set Location Support

Netflix, Inc. | Amazon.com | Warner Bros. (HBO Max) | FX Productions, LLC
04.2024 - Current

IT Field Support Technician

Global Blue Tax-Free
02.2017 - 03.2024

Bachelor of Science - Information Technology

Beykent University

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BERKE PISGINKALAYCI