BERKAY KUCUKHIZAR

• Managed a fleet of 30 vehicles, overseeing maintenance and repairs
• Supervised operations at 3 airports and a team of 100 drivers
• Conducted driver coaching, performance evaluations, safety observations, and corrective actions
• Managed hiring and staffing for operational roles
• Achieved 98% on-time performance for 300–400 daily flights

*Providing hands-on leadership to a team responsible for transportation and schedule management functions. Leading a multi-site operation, managing revenues, KPIs, budget planning, and talent management.

*Champion safety protocols and ensure all team members are committed to “Safety First.”

*Creating and executing efficient daily and weekly schedules to meet business needs.

*Ensure accurate documentation and scheduling for vehicle maintenance. Promote adherence to all office policies and procedures.

• Led operational strategies to enhance service delivery and customer satisfaction.
• Analyzed operational data to identify trends, driving continuous improvement initiatives.

• Trained new staff on customer service protocols and airline policies.
• Implemented process improvements to enhance customer satisfaction and operational efficiency.
• Managed ticketing systems and ensured accurate handling of reservations and changes.
• Collaborated with cross-functional teams to address passenger needs and improve service delivery.
• Analyzed customer feedback to identify trends and recommend solutions for service enhancement.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Implemented inventory management practices, reducing waste and optimizing stock levels.
• Coordinated staff schedules to enhance coverage during peak hours, improving service efficiency.
• Led team meetings to communicate objectives, share feedback, and foster collaboration among staff.
• Developed training materials to enhance onboarding processes for new employees, improving retention rates.
• Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels within the store environment.

• Responsible from whole facilities
• Organizing bills, receipts, salaries.
• Managed budgeting and resource allocation to optimize operational performance and reduce costs.
• Established maintenance schedules for facilities, ensuring safety standards and guest satisfaction were met consistently.
• Analyzed guest feedback to identify areas for improvement, leading to enhanced service delivery protocols.
• Led team meetings to align objectives and foster a collaborative work environment among staff members.
• Managed budgets effectively, ensuring profitability and financial stability of the resort.
• Recruited trained, and mentored staff members to maintain a high standard of service quality.