Berk Kosar
Vancouver,Canada
Summary
Client-focused professional with advanced degree and extensive experience in customer service, business management, and project coordination. Proven ability to build strong relationships with clients and stakeholders through effective communication. Recognized for innovative solutions and creative problem-solving skills that drive business success.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Public Storage
Vancouver, BC
12.2024 - Current
- Provide exceptional customer service in person and over the phone, effectively resolving tenant issues.
- Manage all aspects of storage rentals, from completing lease agreements to processing payments via SAP, and Excel.
- Oversee inventory management for office supplies and retail products, ensuring proper ordering and display setup.
- Coordinate property cleaning schedules weekly to uphold company standards for cleanliness.
- Execute lien/auction processes for delinquent units by cutting locks, photographing items, and posting listings online.
- Monitor late payment statuses, and maintain communication with tenants to collect outstanding amounts.
- Utilize Microsoft Office Suite and SAP for accurate documentation and reporting tasks.
Store Manager
Rodd and Gunn
Vancouver, Canada
07.2023 - 12.2024
- Elevated store ranking from 7th to 3rd among 28 locations through driving customer loyalty and optimizing product assortment.
- Developed strong client relationships, increasing repeat business and enhancing retention rates.
- Led and mentored team of six employees, providing coaching and performance feedback to boost sales effectiveness.
- Monitored key sales KPIs, including conversion rate and items per transaction, to enhance customer engagement.
- Spearheaded recruitment and onboarding processes, ensuring comprehensive training in sales techniques and customer service.
Assistant Manager
Hugo Boss
Vancouver, Canada
03.2022 - 07.2023
- Managed daily store operations and sales strategy to drive business performance and customer satisfaction.
- Tracked and analyzed key performance indicators (KPIs) to enhance conversion rates and maximize sales opportunities.
- Led inventory management efforts, optimizing stock availability and reducing shortages.
- Recruited, trained, and developed a high-performing sales team, focusing on product knowledge and effective client relations.
- Resolved customer concerns and escalations to strengthen brand reputation and loyalty.
- Utilized sales data insights to inform strategic business decisions.
Sales Executive
Canadian Tire
Vancouver, Canada
01.2021 - 03.2022
- Delivered expert guidance on automotive products and maintenance packages, aligning solutions with customer needs.
- Collaborated with service department to ensure seamless vehicle inspections and accessory installations.
- Demonstrated key vehicle accessories, advising customers on compatibility and functionality.
B2B Sales Representative
Camero Sanitary Products
Istanbul, Turkey
02.2019 - 11.2019
- Represented strong local brand at Europe's largest construction fair, engaging international buyers and suppliers.
- Negotiated and finalized sales contracts with international clients, establishing long-term import/export partnerships.
- Developed relationships with global business partners to enhance brand presence in foreign markets.
- Collaborated with logistics and production teams to ensure timely delivery and order fulfillment for international customers.
Education
Bachelor of Arts - Arts in Management
City University of Seattle
Vancouver, BC03-2022
Bachelor of Business Administration And Management - Business Administration
Istanbul Culture University
Istanbul, Turkey06-2019
Diploma - Digital Marketing
Cornerstone International College
Vancouver12-2020
Skills
- Retail operations management
- Sales strategy and growth
- Customer experience enhancement
- Team leadership
- Recruitment and hiring
- Training and development
- Employee motivation
- SAP software proficiency
- Data analysis and analytics
- Property maintenance
- Inventory management and control
- Performance monitoring and coaching
- Business development
- Staff management and onboarding
- Activity planning and scheduling
- Relationship building and rapport
- Negotiation skills and strategies
- Visual merchandising and brand representation
- KPI tracking
Websites
References
References available upon request.
Timeline
Assistant Property Manager
Public Storage
12.2024 - Current
Store Manager
Rodd and Gunn
07.2023 - 12.2024
Assistant Manager
Hugo Boss
03.2022 - 07.2023
Sales Executive
Canadian Tire
01.2021 - 03.2022
B2B Sales Representative
Camero Sanitary Products
02.2019 - 11.2019
Bachelor of Arts - Arts in Management
City University of Seattle
Bachelor of Business Administration And Management - Business Administration
Istanbul Culture University
Diploma - Digital Marketing
Cornerstone International College
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