Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Berika Mekselina Sahmali

Edmonton,B212 T5T 2C8

Summary

Motivated and detail-oriented warehouse professional with hands-on experience in fast-paced logistics operations. Progressed from Sorter to Customer Service Representative (CSR) at INTLCM Dragonfly, showcasing adaptability, reliability, and a strong team-oriented mindset. Eager to take the next step as Warehouse Supervisor, bringing excellent communication skills, organizational abilities, and leadership potential to enhance team performance and operational efficiency.

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

7
7
years of professional experience

Work History

CSR

Intelcom
06.2025 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Communicate with customers regarding orders, deliveries, and product inquiries with a solutions-focused approach.
    • Collaborate with warehouse staff to ensure timely order processing and shipping.
    • Resolve issues related to inventory discrepancies or customer complaints.
    • Maintain accurate records and contribute to a smooth workflow between departments.
    I handle it 20 calls from customers
    Efficiently sorted packages and products according to type and destination.
    • Maintained clean and organized workspace to ensure safety and operational flow.
    • Collaborated with team members and followed supervisor instructions to meet performance targets.
    • Reported any damaged goods or discrepancies to the supervisor.
  • Maintained a safe, clean, and organized workspace in line with warehouse safety protocols.

Beautician Assistant

Alexandra beauty saloon
02.2018 - 12.2018
  • Demonstrated excellent communication skills when interacting with clients and coworkers.
  • Conducted inventory of products used during treatments and restocked supplies as needed.
  • Adhered to company policies regarding customer service and safety regulations.
  • Maintained a clean, organized workspace for the beautician.
  • Performed basic beauty treatments such as manicures, pedicures, waxing and facials.
  • Assisted beautician with more advanced services such as hair styling, chemical treatments and makeup application.
  • Consistently updated knowledge of new trends in hair styling, makeup application and skincare products.
  • I have made appointments for more than 200 customers.

Education

Dialysis - Health Services Administration

Near East University (Yakin Dogu Unuversitesi) Nicosia
Cyprus
10-2022

High School Diploma -

Altin Eller
Adana
09.2018

Skills

  • Product inventory management
  • Active listening
  • Organizational skills
  • Time management abilities
  • 🧰 Warehouse Operations & Inventory Management
    Team Leadership & Task Delegation
    Workplace Safety & Compliance
    Time Management & Efficiency
    Communication & Conflict Resolution
    Customer Service Excellence
    Order Sorting & Shipment Coordination
    WMS / System Data Entry

LANGUAGES

Turkish
Native or Bilingual
English
Full Professional
Arabic
Professional Working
French
Limited Working
Chinese (Mandarin)
Elementary

Timeline

CSR

Intelcom
06.2025 - Current

Beautician Assistant

Alexandra beauty saloon
02.2018 - 12.2018

High School Diploma -

Altin Eller

Dialysis - Health Services Administration

Near East University (Yakin Dogu Unuversitesi) Nicosia

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Berika Mekselina Sahmali