Berika Mekselina Sahmali

Hands-on experience in customer service and warehouse operations, progressing from operational roles to customer-facing responsibilities within a logistics environment. Actively supported team coordination and daily operations by taking on acting Team Lead responsibilities, guiding colleagues, and maintaining service standards during peak periods. Demonstrated reliability, adaptability, and leadership through consistent performance, cross-team collaboration, and a strong commitment to customer satisfaction and operational excellence.

• Demonstrated excellent communication skills when interacting with clients and coworkers.
• Conducted inventory of products used during treatments and restocked supplies as needed.
• Adhered to company policies regarding customer service and safety regulations.
• Maintained a clean, organized workspace for the beautician.
• Performed basic beauty treatments such as manicures, pedicures, waxing and facials.
• Assisted beautician with more advanced services such as hair styling, chemical treatments and makeup application.
• Consistently updated knowledge of new trends in hair styling, makeup application and skincare products.
• I have made appointments for more than 200 customers.