Bergo Zakhary
Yorba Linda
Summary
Results-driven CNC Setup Operator with expertise in team collaboration and leadership. Strong problem solver committed to safety compliance and process improvements. Skilled in optimizing production efficiency and enhancing quality assurance in manufacturing environments.
Overview
26
26
years of professional experience
Work History
CNC Setup Operator/Technician Apprentice
Makram’s Inc
Yorba Linda
10.2025 - Current
- Operated machinery to set up production lines efficiently.
- Adjusted equipment settings for optimal performance and quality.
- Conducted routine inspections to ensure compliance with safety standards.
- Collaborated with team members to streamline setup processes.
- Maintained inventory of supplies and materials for production needs.
- Trained new staff on setup procedures and safety protocols.
- Monitored production output to identify setup-related issues quickly.
- Assisted in troubleshooting equipment malfunctions during operations.
- Inspect finished products for quality assurance purposes.
- Monitor the feed and speed of machines during the machining process.
- Set up and operate machine tools to produce precision parts and instruments.
- Maintain accurate records of materials used in production processes.
- Train new employees on the proper use of set-up equipment.
- Collaborated with team members to complete projects in a timely manner.
- Unload finished products from machinery.
- Provide input on improving productivity through better setup techniques or improved tooling designs.
- Adjust machine feed and speed, change cutting tools, or adjust machine controls when automatic programming is faulty or if machines malfunction.
- Maintained a safe working environment by following safety protocols at all times.
- Calibrate and adjust equipment to ensure accuracy of production.
- Used hand trucks and forklifts to unload, load and transport items.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Assisted technicians in performing routine maintenance and repairs on equipment.
General Manager
MyMap
Cairo
01.2013 - 08.2025
- Design and implement a strategic business plan that expands company’s customer base and ensures its strong presence
- Achieve growth and hit sales targets by successfully managing the sales team
- Overseeing the activities and performance of the sales team.
- Setting individual sales targets with the sales team.
- Provided ongoing training to sales team members to enhance their skills.
- Understand our ideal customers and how they relate to our products.
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Led operational strategy to optimize daily business activities.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales and generated analytical reports to inform business development strategies.
Corporate Sales Manager
MAS Egypt
Cairo
11.2010 - 01.2013
- Developed strategic sales plans to drive corporate growth initiatives.
- Developed tailored client proposals that addressed specific business needs and enhanced client engagement.
- Connected with potential customers to build new corporate partnerships and solicit sales.
- Identified new business opportunities through networking events and cold calling prospects.
- Negotiated contracts with prospective customers while maintaining favorable terms.
- Negotiated contracts with clients while ensuring compliance with company policies and procedures.
- Coached and developed sales team, fostering motivation to consistently achieve revenue goals.
- Led team meetings to align sales strategies with company goals.
- Assisted in the development of long-term strategic plans for corporate sales growth.
- Conducted market research to identify emerging business opportunities.
- Implemented CRM systems to streamline client relationship management processes.
- Collaborated with marketing team to develop promotional materials and campaigns.
- Followed up after each completed sale to check on satisfaction and offer additional support to maximize brand loyalty.
- Created detailed reports on sales performance for senior management review.
- Hired, trained and supervised sales staff members and teams.
- Coordinated product training sessions for clients, partners, and internal staff members.
- Resolved customer complaints efficiently, maintaining positive brand reputation and client trust.
- Participated in industry trade shows as a representative of the company's brand.
- Built sales forecasts and schedules to reflect desired productivity targets.
Retail Sales Manager
InterAct Computer Stores
Cairo
11.2000 - 11.2010
- Managed a team of sales associates, ensuring high levels of customer service and sales performance.
- Set individual and team sales goals, motivating staff to meet and exceed these targets.
- Monitored team sales targets and addressed deficiencies.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Coordinated promotional events that engaged customers and increased foot traffic.
- Planned promotional events such as in-store discounts or special offers.
- Analyzed sales data to identify trends and improve merchandising decisions.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Oversaw inventory management and replenishment processes for optimal stock levels.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Fostered strong relationships with vendors for better product sourcing and pricing.
- Monitored employee performance, providing feedback that enhanced overall productivity.
- Collaborated with team members to develop creative solutions for challenges.
- Managed expenses, budget, and overhead to improve profit margins and optimize product turns.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
Education
Bachelor of Engineering - Electrical Engineering
Workers University
Egypt09-2001
Skills
- Machine setup and CNC operation
- Equipment calibration
- Production monitoring
- Inventory management
- Safety compliance
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Employee training
- Quality control inspection
- Continuous improvement mindset
- Process improvement
- Hand and power tools proficiency
- Adaptability and flexibility
- Organizational skills
Timeline
CNC Setup Operator/Technician Apprentice
Makram’s Inc
10.2025 - Current
General Manager
MyMap
01.2013 - 08.2025
Corporate Sales Manager
MAS Egypt
11.2010 - 01.2013
Retail Sales Manager
InterAct Computer Stores
11.2000 - 11.2010
Bachelor of Engineering - Electrical Engineering
Workers University