Ana Rosas
Perris
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
34
34
years of professional experience
Work History
Reservation Specialist
Glen Ivy RV Park
Corona
07.2025 - Current
- Managed customer reservations using online booking systems.
- Resolved guest issues and complaints promptly and professionally.
- Responded promptly to customer inquiries via phone and email in a professional manner.
- Relayed information on availability, pricing, and discounts to customers.
- Handled payment processing and billing for reservations.
- Processed credit card payments in person and over the phone to complete transactions.
- Processed payments for bookings using credit card processing systems.
- Maintained accurate records of customer information and bookings.
- Performed data entry into reservation system and updated customer information.
- Coordinated check-in and check-out processes for visitors.
- Recommended upgrades or additional services based on customer preferences.
- Assisted guests with inquiries about park amenities and policies.
- Provided support to team members during peak reservation periods.
- Collaborated with management to improve reservation procedures.
- Generated invoices for completed reservations and sent them to customers electronically or by mail.
- Created detailed reports of all reservations made on a daily basis.
- Adhered to company procedures when making changes or cancelling reservations.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Built and maintained productive relationships with employees.
- Provided clients with assistance in preparing required travel documents and forms.
- Provided clients with assistance in preparing required travel documents and forms.
Bilingual Secretary
Anaheim high school District
Anaheim
10.2016 - 01.2025
- Assisted with scheduling appointments and managing calendars for bilingual staff.
- Translated documents and communications between English and Spanish for clients.
- Organized files and maintained records in both languages for easy access.
- Supported daily office operations by answering phones and greeting visitors warmly.
- Prepared correspondence, reports, and presentations in both English and Spanish.
- Managed employee attendance records by tracking absences, leaves of absence and vacation time taken.
- Maintained confidential records and files using paper filing systems as well as electronic databases.
- Greeted clients in a professional manner, assisted with their requests and directed them to the appropriate personnel.
- Operated office equipment such as computers, printers, scanners or photocopiers when needed by staff members.
- Acted as an interpreter between non-English speaking visitors or clients visiting the office premises.
- Responded promptly to emails sent by customers or other departments within the organization in both languages.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Bilingual Instructional Assistant
Anaheim union high school district
Anaheim
10.2012 - 08.2016
- Assisted teachers in delivering bilingual instruction to diverse student populations.
- Supported students with special needs in academic and social development activities.
- Facilitated communication between teachers and non-English speaking parents.
- Organized educational materials and resources for classroom activities.
- Led small group sessions to reinforce language skills and comprehension.
- Participated in professional development workshops to enhance instructional techniques.
- Assessed students' bilingual proficiency levels using standardized tests to identify areas for targeted support.
- Assisted in the preparation of instructional materials, such as worksheets and flashcards, to support classroom instruction.
- Monitored student behavior during class time, intervening when necessary to ensure a safe learning environment.
- Facilitated small group activities in English and Spanish, enhancing language skills for students requiring additional support.
- Engaged in parent-teacher conferences, discussing student progress and strategies to address academic challenges.
- Translated documents from English to Spanish and vice versa for teachers, staff and parents.
- Maintained records of student progress and attendance for reporting purposes.
- Worked with English language learners in small groups to develop fluency.
- Taught daily life skills and behaviors to students to build practical knowledge.
Bilingual special ed assistant
Valverde unified school District
Perris
08.2004 - 07.2006
- Supported students with special needs in classroom activities and daily routines.
- Facilitated implementation of individualized education plans, enhancing support for diverse learners.
- Collaborated with staff to create an inclusive learning environment for all students.
- Monitored student behavior and provided guidance during instructional time.
- Helped prepare educational materials and resources for classroom use.
- Maintained open communication with parents about student progress, fostering collaborative support.
- Documented student interactions and progress to support teacher assessments.
- Guided students in developing positive behavioral habits through reinforcement and encouragement in studies and discipline.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Offered students personalized educational, behavioral, and emotional support.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Worked with both groups and individuals to provide instruction in mathematics, reading, science, and history.
- Created engaging and interactive learning methods tailored to meet individual student needs.
- Maintained focused, inclusive, and supportive learning environments.
- Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
- Engaged students in warm, positive environment that delivered curriculum lessons to bolster learning and concept recognition.
- Conducted assessments of student performance using data collection techniques such as observation, anecdotal records, interviews.
- Attended IEP meetings to provide input on students' progress and any modifications needed in instruction or services.
- Worked with students with specialized needs to accomplish tasks and build practical skills.
- Responded quickly and appropriately when emergency situations arise within the classroom setting.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
- Evaluated student needs to provide helpful resources and support.
Bilingual Instructional Assistant
Anaheim Elementary School District
Anaheim
10.1991 - 04.2003
- Developed bilingual lesson plans for diverse student groups.
- Facilitated engaging classroom activities to enhance language skills.
- Collaborated with parents and staff to enhance student learning outcomes.
- Participated in extracurricular activities such as clubs or sports teams.
- Collaborated with school staff members to develop instructional objectives based on curriculum standards.
- Translated English materials into Spanish, improving accessibility for bilingual students.
- Cultivated relationships with parents and guardians through consistent communication about student progress and challenges.
- Maintained accurate records of student progress including attendance, grades, behavior reports, and other pertinent information.
- Established positive relationships with students by creating a safe and supportive classroom environment.
- Incorporated creative techniques like role-playing or storytelling into instruction sessions.
- Engaged in professional development activities related to the role of an elementary bilingual teacher.
- Instructed students individually and in groups using varied teaching methods.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Prepared, administered and graded daily work and tests to evaluate student's progress.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
- Integrated variety of educational programs to develop strong academic foundation.
- Managed confidential information carefully, upholding standards of discretion.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Savanna High School
Anaheim06-1989
Some College (No Degree) -
Fullerton College
Fullerton, CASkills
- Online booking systems
- Reservation software
- Customer relationship management
- Payment processing
- Telephone reservations
- Customer reservations
- Reservation confirmation
- Reservation procedure improvement
- Data entry accuracy
- Data entry
- Microsoft office
- [Software] for reservations
- Time management
- Team collaboration
- Multitasking
- Problem solving
- Bilingual support
- Bilingual communication
- Bilingual instruction
- Spanish language proficiency
- Phone and email etiquette
- Teamwork and collaboration
- Teamwork and cooperation
- Child safety
- Social-emotional learning
- Instructional assistance
- Small group instruction
- Parent-teacher communication
- Parent-teacher collaboration
- Parent-teacher conferences
- Student assessment
- Student progress assessment
- Homework assistance
- Special needs support
- Special education support
- Educational material preparation
- Individual Learning Plans
- Classroom management
- Elementary education
- Individual Learning Plans
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Reservation Specialist
Glen Ivy RV Park
07.2025 - Current
Bilingual Secretary
Anaheim high school District
10.2016 - 01.2025
Bilingual Instructional Assistant
Anaheim union high school district
10.2012 - 08.2016
Bilingual special ed assistant
Valverde unified school District
08.2004 - 07.2006
Bilingual Instructional Assistant
Anaheim Elementary School District
10.1991 - 04.2003
High School Diploma -
Savanna High School
Some College (No Degree) -
Fullerton College