Berenice S Vazquez
North York,ON
Summary
At Jersey Furniture Outlet, excelled as a Sales Associate/Customer Service Representative, enhancing customer satisfaction and retention through exceptional service and conflict resolution skills. Leveraging teamwork and cash handling abilities, Contributed to a noticeable uptick in sales, demonstrating a strong blend of interpersonal and technical skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated Sales Associate and customer service and sales experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate /Customer Service Representative
Jersey Furniture Outlet
02.2019 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
High School Diploma -
James J Ferris High School
New Jersey U.S.A.Skills
- Customer service
- Teamwork and collaboration
- Reliable and punctual
- Sales expertise
- Adapt to diverse groups
- Cleaning techniques
- Self-checkout assistance
- Listening skills
- Multi-tasking strength
- Client service
Languages
Spanish
Native or Bilingual
English
Professional Working
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Sales Associate /Customer Service Representative
Jersey Furniture Outlet
02.2019 - 06.2023
- First Aid Certification
- CPR/AED Certification
High School Diploma -
James J Ferris High School
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