Berenice Valdez Jimenez
Vancouver,British Columbia
Summary
High-energy approach to building and optimizing business operations. Solid understanding of facets such as business and personnel management. . Problem-solver dedicated to uses independent decision-making skills and sound judgment to positively impact company success. Leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
15
15
years of professional experience
Work History
Shift Leader
Browns Social House Queen Elizabeth
05.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Increased sales by 10%
Social Media Content Creator
OWO
01.2021 - 06.2021
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Built, established and maintained relationships with sources.
- Promoted and marketed works through social media platforms.
Executive Personal Assistant
Grupo Porte S.A. DE C.V.
07.2018 - 04.2019
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Served as point of contact between clients and managerial staff.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
Sales Closer
Servicios Turisticos S.A. DE C.V.
07.2009 - 02.2012
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Associate of Arts - Psychology
University Canada West
Vancouver, BC07.2025
Diploma - Business Management
Cornerstone International Community College
Vancouver, BC02.2022
Diploma - Digital Marketing Specialist
Cornerstone International Community College
Vancouver, BC02.2022
Skills
- Personnel Management
- Strategic Vision
- Time Management
- Client Service
- Negotiation and Conflict Resolution
- Positive Management Leadership
- Multitasking and Organization
- Creativity and Flexibility
- Listening Skills
- Upselling Skills
Timeline
Shift Leader
Browns Social House Queen Elizabeth
05.2021 - Current
Social Media Content Creator
OWO
01.2021 - 06.2021
Executive Personal Assistant
Grupo Porte S.A. DE C.V.
07.2018 - 04.2019
Sales Closer
Servicios Turisticos S.A. DE C.V.
07.2009 - 02.2012
Associate of Arts - Psychology
University Canada West
Diploma - Business Management
Cornerstone International Community College
Diploma - Digital Marketing Specialist
Cornerstone International Community College
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