Berenice Maldonado
Novato
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
7
7
years of professional experience
Work History
Office Manager
Marin Auto Glass
Novato
12.2020 - Current
- Coordinated daily office operations and maintained organized filing systems.
- Managed appointment scheduling and customer service inquiries effectively.
- Oversaw inventory management and ordered supplies as needed.
- Implemented software tools for tracking projects and improving documentation processes.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Customer Service Representative
Brava Pharmacy
Novato
07.2019 - 01.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with prescription inquiries and medication information.
- Processed insurance claims and verified patient coverage details.
- Verified prescriptions
- Maintained confidentiality
Education
Some College (No Degree) - Psychology
College of Marin
Greenbrae, CASkills
- Office administration
- Administrative support
- Appointment scheduling
- Inventory management
- Accounts receivable
- Data entry
- Documentation software
- Attention to detail
Languages
Spanish
Professional
English
Professional
Timeline
Office Manager
Marin Auto Glass
12.2020 - Current
Customer Service Representative
Brava Pharmacy
07.2019 - 01.2025
Some College (No Degree) - Psychology
College of Marin