Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Berenice Hernandez Zepeda

Calgary,AB

Summary

Versatile and dynamic professional passionate about enhancing guest experiences through exceptional service and meticulous attention to detail. Excelled in fast-paced environments, mastering both culinary excellence and efficient customer service. Skilled in sanitization and organizational tasks, demonstrating a remarkable ability to learn quickly and contribute to team success.

Overview

15
15
years of professional experience

Work History

Junior Sous Chef

Earls
01.2023 - Current


  • Keep work areas clean and monitor oven temperatures.
  • Assist other cooks in times of emergencies.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Sanitize food preparation and serving areas.

Accounting Clerk

Richmond Property Group
04.2021 - 12.2021
  • Managed accounts payable and receivables.
  • Performed various clerk duties, including answering and forwarding email communications and filing physical and digital documentation.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Used accounting software CITRIX and SPECTRA to pay invoices, utilities, and set up and adjust pre- authorized debits.
  • Manage and reconcile database for monthly payments.

Cook and Server

La Tortilla Mexicana Restaurant
02.2019 - 04.2021
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Emphasis on friendly and high-quality customer service.
  • Procured produce and gave guidance on new dishes.
  • Marketing experience with social media platforms, special events, and promotions.
  • Multitasking to ensure smooth, effective restaurant operations.

Car Dealer

Seat Ronda Automotriz
03.2015 - 09.2017
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Worked closely with service department staff to address any maintenance or repair needs for customer vehicles promptly.
  • Maintained detailed records of all sales transactions, ensuring accuracy in documentation and accounting processes.
  • Educated customers on warranty options available for their chosen vehicles, enabling them to make informed decisions when purchasing additional coverage plans.
  • Experience with Digital Marketing, Special events and Direct Marketing.

Massage Therapist

Sanrick's Spa
11.2009 - 09.2012
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.
  • Utilized deep tissue, Swedish and relaxation massage therapy techniques to provide options to customers.
  • Streamlined appointment scheduling process, resulting in increased efficiency for both therapists and clients.
  • Maintaining a clean, relaxing, and comfortable environment.
  • Build professional relationships with clients to encourage repeat business.

Education

Advanced Clinical Esthetic

The Esthetic Institute Training Center
Calgary, Canada
09.2024

High School Diploma -

Sor Juana Ines De La Cruz
Mexico
07.2018

Skills

  • Guest experience and costumer service expertise
  • Superior attention to detail
  • Organizational Skills
  • Excellent team player
  • Quality controls
  • Sanitization
  • Reliable and punctual
  • Fast Learner

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Junior Sous Chef

Earls
01.2023 - Current

Accounting Clerk

Richmond Property Group
04.2021 - 12.2021

Cook and Server

La Tortilla Mexicana Restaurant
02.2019 - 04.2021

Car Dealer

Seat Ronda Automotriz
03.2015 - 09.2017

Massage Therapist

Sanrick's Spa
11.2009 - 09.2012

Advanced Clinical Esthetic

The Esthetic Institute Training Center

High School Diploma -

Sor Juana Ines De La Cruz

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Berenice Hernandez Zepeda