Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Berenice Covey

Morongo Valley

Summary

Accomplished Care Aide with a proven track record at Private Home, adept at compassionate caregiving and enhancing patient comfort. Demonstrated strong communication skills and attention to detail, leading to increased satisfaction scores. Proficient in daily living assistance and maintaining a safe environment, ensuring high-quality care and support.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Care Aide

Private Home
03.2023 - Current
  • Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
  • Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic presence.
  • Developed strong relationships with patients by displaying empathy and genuine concern for their well-being, leading to increased satisfaction scores from both patients and families.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Built strong relationships with clients to deliver emotional support and companionship.

Production & Packaging

Dream Fields
01.2022 - Current
  • Managed packaging processes to maintain steady movement of production lines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

Inventory

Amazon
12.2020 - 01.2022
  • I was responsible for tracking the inventory and the loads, as well making sure we counted all orders correctly and they were being sent to the correct location.
  • Also helped with loading and uploading the orders.
  • Analyzed inventory levels and adjusted ordering patterns accordingly, reducing stockouts while maintaining minimal excess inventory.
  • Maintained inventory by organizing and cleaning stockroom.
  • Counted truck inventory as vehicles exited plant gates.
  • Maintained equipment and inventory records.
  • Received, counted and inspected inventory for delivery.
  • Used warehouse management software to reconcile daily inventory.
  • Assisted with inventory control with cycle counting.

Customer Service Representative

Hogar Eficiente
01.2015 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cashier

Wild Mustang Feed Store
01.2011 - 07.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma -

Jacome
Tijuana B.C

Skills

  • Patient care
  • Crisis intervention
  • Direct care aide
  • Child development
  • Customer service
  • Conflict resolution
  • Calm and professional under pressure
  • Problem-solving abilities
  • Team development
  • Relationship building

Languages

Spanish
Full Professional
English
Professional Working

References

References available upon request.

Timeline

Care Aide

Private Home
03.2023 - Current

Production & Packaging

Dream Fields
01.2022 - Current

Inventory

Amazon
12.2020 - 01.2022

Customer Service Representative

Hogar Eficiente
01.2015 - 12.2020

Cashier

Wild Mustang Feed Store
01.2011 - 07.2015

High School Diploma -

Jacome
Berenice Covey