Summary
Overview
Work History
Education
Skills
Timeline
Generic

Berenice Beltran

Bellflower

Summary

Dynamic and results-oriented professional with a proven track record at AT&T, enhancing customer satisfaction and fostering team leadership. Skilled in conflict resolution and bilingual communication, proficient at driving sales growth and promoting a positive work culture. Achieved significant performance improvements by mentoring staff and leveraging critical thinking for strategic decisions.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

AT&T
01.2019 - Current
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Sales Associate

Nordstrom
06.2015 - 01.2019


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Front Desk Receptionist

Select Staffing
09.2012 - 10.2015
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

Communications

Long Beach City College
Long Beach, CA

Skills

  • Conflict resolution
  • Critical thinking
  • Bilingual (Spanish)
  • Sales growth
  • Team leadership
  • Attention to detail

Timeline

Assistant Store Manager

AT&T
01.2019 - Current

Sales Associate

Nordstrom
06.2015 - 01.2019

Front Desk Receptionist

Select Staffing
09.2012 - 10.2015

Communications

Long Beach City College

Similar Profiles

CREATE PROFILE
Berenice Beltran