Berenice Alonso
Orthopaedic Trauma & Fracture Specialists
San Diego
2
Languages
11
years of professional experience
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 10 years.
Work History
Care Coordinator, Medical Receptionist
6 Years 11 Months- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated patient scheduling and referrals to optimize care pathways.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Negotiated with insurance providers to secure coverage for necessary treatments, alleviating financial stress for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Medical Receptionist
8 Months- Managed multi-line phone system and pleasantly greeted patients.
- Trained new staff on office protocols and software systems to ensure consistency in operations.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Coordinated insurance verification processes to enhance patient experience and reduce billing discrepancies.
Certified Nursing Assistant
2 Years 7 Months- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Educated patients and families on health management strategies and available resources.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Adapted quickly to changing patient needs, demonstrating flexibility in care delivery.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Medical Receptionist
1 Year- Streamlined check-in procedures, reducing wait times for patients significantly.
- Assisted doctor with surgeries and non-invasive procedures.
- Processed patient intake forms and verified insurance information accurately.
- Implemented patient follow-up procedures, ensuring continuity of care and improved outcomes.
- Helped patients complete necessary medical forms and documentation.
Certified Nursing Assistant
4 Months- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily activities, ensuring comfort and safety during care.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Supported documentation of patient care.
Education
Diploma - Patient Care Technician
- Honoree of perfect attendance
- 3.7 GPA
High School Diploma
Skills
Patient Care / Customer Service
Medical Records / Charting
Case Management
Medical Terminology Understanding
Team Collaboration
Multitasking and Organization
Empathy and Compassion
Certified in CPR
Office Administration
Microsoft Office Knowledge
Insurance Verification
Typing 50 wpm
Languages
Spanish
English
Timeline
Care Coordinator, Medical Receptionist
Orthopaedic Trauma & Fracture Specialists
07.2019 - 06.2026Read More
Medical Receptionist
GK Dermatology
11.2018 - 07.2019Read More
Medical Receptionist
Foygelman Podiatric Corporation
09.2016 - 09.2017Read More
Certified Nursing Assistant
Jacob Health Care Center
04.2016 - 11.2018Read More
Certified Nursing Assistant
Accent Care Home Health
11.2015 - 03.2016Read More
Brightwood College
Diploma from Patient Care Technician
Read More
Point Loma High School
High School Diploma
Read More