Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
11
11
years of professional experience
Work History
Program Director
Nanaimo Youth Services Association
08.2020 - Current
Responsible for overall oversight and success of NYSA's federally-funded employment program.
Managed and mentored 180 youths, achieving a 90% employment rate through tailored coaching, training and support.
Cooperate with Government of Canada personnel appointed to oversee the implementation and expenditures of the program.
Provide strategic oversight, direction, and mentorship to the program's team and direct reports, which includes leading a dedicated team of 4 individuals.
Budgetary oversight of 1.4 million dollars.
Design and develop the strategic delivery of the program in NYSA's two locations.
In accordance with the program's funding agreement, contact, select, negotiate and hire up to 20 workshop facilitators and trainers.
Produce comprehensive status reports on program progress for both the Chief Administrative Officer (CAO) and the Government of Canada, encompassing meticulous tracking of financial and human resources utilization.
Administer and oversee the program's operations within the Government of Canada's GCOS online client management system, ensuring accurate documentation of program activities, financial records, and participant information, while generating detailed reports as required.
Strengthen and expand existing community partnerships while actively cultivating new relationships through consistent communication and networking with stakeholders, totaling thousands of dollars, enriching program resources and impact.
Represent the program and organization at public meetings and events, serving as a liaison and ambassador to stakeholders.
Enhanced program efficiency by streamlining processes and implementing innovative solutions.
Business Development Manager
Seneca College of Applied Arts and Technology
07.2017 - 08.2018
Designed and executed the international recruitment plan for the Americas and Caribbean Regions.
Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
Planned and executed the Seneca International familiarization trip, hosting 180 educational agents from more than 20 countries.
Efficiently managed limited financial, human and physical resources and ensured these were effectively used by exercising sound planning and business practices.
Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
Assessed the success of recruitment efforts by tracking data, travel expenses, and marketing investments, among others.
Built and maintained close and long-lasting relationships with global partners and associates.
Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
Represented the institution in local and international affairs.
Regional Marketing Director
Canadian College of English Language - Canadian College
10.2012 - 06.2017
Created and maintained valuable and profitable relationships with international and local agents to promote ESL and academic programs.
Trained, monitored and led groups of 2-10 staff members of partner agencies.
Developed and executed targeted marketing plans for optimal market penetration and revenue growth.
Designed cost-effective promotional campaigns, incentives and fees for agents and students.
Initiated and developed partnerships with academic institutions that resulted in the recruitment of hundreds of students.
Planned and hosted multiple familiarization tours for international agents and partners.
Developed and implemented marketing budgets, supported with detailed expense reports.
Acquired Italian and Spanish markets after demonstrated performance in Latin America.
Education
Master of Arts in Global Leadership -
Royal Roads University
Victoria, BC.
10.2023
Project Management Diploma -
Canadian College
Vancouver, BC.
01.2012
Bachelor Degree in Communications -
Arturo Michelena University
Valencia, Ve.
01.2009
Skills
Financial Management
Customer service experience
Effective leader
Policy Implementation
Strategic leadership
Operations Oversight
Staff Development
Strategic Planning
Staff Hiring and Evaluations
Problem-solving aptitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Program Director
Nanaimo Youth Services Association
08.2020 - Current
Business Development Manager
Seneca College of Applied Arts and Technology
07.2017 - 08.2018
Regional Marketing Director
Canadian College of English Language - Canadian College