Benson Ho
Montreal
Summary
Results-driven professional known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
17
17
years of professional experience
2010
2010
years of post-secondary education
Work History
Acting General Manager
Kinton Ramen Côte-des-Neiges
Montreal
2024.11 - Current
- Trained and supervised staff in customer service and food preparation standards.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Service Manager
Kinton Ramen Brossard
Brossard
2023.11 - 2024.11
- Trained staff on company policies and procedures for optimal performance.
- Coordinated schedules and assignments to maximize team productivity and coverage.
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area.
Sous-Chef
123Dzo
Laval
2021.12 - 2023.02
- Supervised kitchen staff and ensured adherence to food safety standards.
- Assisted head chef in menu development and daily meal preparations.
- Collaborated with front-of-house staff for seamless service coordination.
- Prepared diverse dishes using seasonal ingredients and local flavors.
Scaffolder
Échafaudages Fast
Montreal
2020.10 - 2021.10
- Assembled scaffolding structures for diverse construction projects.
- Inspected materials for quality and safety compliance before installation.
- Collaborated with team members to ensure efficient workflow on job sites.
- Operated various truck types and heavy machinery for delivery and operations.
Head Bartender
Forum Sports Bar
Montreal
2017.07 - 2020.03
- Managed bar operations and ensured compliance with health and safety regulations.
- Trained and mentored junior bartenders on drink recipes and customer service skills.
- Designed creative cocktail menus to enhance customer experience and engagement.
- Oversaw inventory management and ordered supplies to maintain efficient bar operations.
Server
Zenya Sushi
Montreal
2015.07 - 2017.07
- Provided excellent customer service in fast-paced dining environment.
- Managed table assignments and ensured timely food delivery.
- Collaborated with kitchen staff to maintain order accuracy.
Server
Kyo Bar Japonais
Montreal
2011.07 - 2015.12
- Provided excellent customer service in fast-paced dining environment.
- Managed table assignments and ensured timely food delivery.
- Collaborated with kitchen staff to maintain order accuracy.
- Part of the grand opening crew helping in restaurant and operations set up.
Server
L’Orchidée de Chine
Montreal
2009.07 - 2015.12
- Provided excellent customer service in fast-paced dining environment.
- Managed table assignments and ensured timely food delivery.
- Collaborated with kitchen staff to maintain order accuracy.
- Learned the ins and outs of restaurant service.
Education
École Secondaire Mgr-Richard
Montreal, QCSome College (No Degree) - Chemistry
Cégep André-Laurendeau
LaSalle, QCSkills
- Budget management
- Inventory control
- Leadership and team building
- Customer service
- Operational efficiency
- Sales strategy
- Creative problem solving
- Training and coaching
Timeline
Acting General Manager
Kinton Ramen Côte-des-Neiges
2024.11 - Current
Service Manager
Kinton Ramen Brossard
2023.11 - 2024.11
Sous-Chef
123Dzo
2021.12 - 2023.02
Scaffolder
Échafaudages Fast
2020.10 - 2021.10
Head Bartender
Forum Sports Bar
2017.07 - 2020.03
Server
Zenya Sushi
2015.07 - 2017.07
Server
Kyo Bar Japonais
2011.07 - 2015.12
Server
L’Orchidée de Chine
2009.07 - 2015.12
École Secondaire Mgr-Richard
Some College (No Degree) - Chemistry
Cégep André-Laurendeau