Benson Forget
Lachute,QC
Overview
14
14
years of professional experience
Work History
Manager – Airport Development and Leasing
Air Canada
09.2021 - Current
- Established and lead internal committees to develop overall airport strategies consolidating commercial, customer service and financial objectives
- Acted as primary interface between Airport Authority leadership, internal stakeholders, and affiliates/CPA operators
- Negotiated licenses, leases, permits and operating agreements with AAs and other 3rd party landlords
- Lead larges scale airport development initiatives.
Manager – Cabin Service Operations
Air Canada
08.2019 - 09.2021
- Evaluated and initiated adjustments to the Cabin Maintenance program based on industry best practices and Airports Quality Assurance scorecard results to comply with corporate standards and COVID-19 requirements
- Lead projects monitored timelines and costs to ensure adherence with approved projects
- Responsible for a team of over 1,000 employees
Manager – Operations Program Planning and Performance
Air Canada
08.2015 - 08.2019
- Responsible for the implementation and support of Project and Program Management functions & applications for the Operation and Commercial Branches
- Used project management and Six Sigma skills to manage projects/programs that significantly impact branch and corporate objectives.
Manager – Baggage Reconciliation Product
Air Canada
11.2013 - 08.2015
- Responsible for developing and improving baggage systems
- Implementation and maintenance of customer and agent facing applications throughout the Airports Customer Service environment.
Manager Delayed Baggage Recovery
Air Canada
04.2011 - 11.2013
Delayed Baggage Call Center Manager
Air Canada
09.2009 - 04.2011
Education
Studied Finance -
McGill University
01.2000
D.E.C. Commerce Achieved -
Vanier College
01.1994
Skills
- Extensive airline experience in various functions
- Six Sigma Green Belt & PMI member
- IATA Certified Airport Design Training
- Dale Carnegie- Public Speaking Certification
Work
514-422-4830
Timeline
Manager – Airport Development and Leasing
Air Canada
09.2021 - Current
Manager – Cabin Service Operations
Air Canada
08.2019 - 09.2021
Manager – Operations Program Planning and Performance
Air Canada
08.2015 - 08.2019
Manager – Baggage Reconciliation Product
Air Canada
11.2013 - 08.2015
Manager Delayed Baggage Recovery
Air Canada
04.2011 - 11.2013
Delayed Baggage Call Center Manager
Air Canada
09.2009 - 04.2011
Studied Finance -
McGill University
D.E.C. Commerce Achieved -
Vanier College
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