BENSON BABY
Saskatoon,SK
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure challenging position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
SASKATOON INN AND CONFERENCE CENTRE
10.2022 - Current
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Continually researched new cleaning technologies and techniques to enhance the department''s productivity and quality of service.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Completed schedules, shift reports, and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Photographer
BADZ PHOTOGRAPHY
09.2019 - Current
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Developed strong relationships with clients through clear communication and professionalism.
- Contributed to marketing materials with compelling visual content to increase brand awareness.
- Served a diverse range of industries, including weddings, corporate events, fashion shoots, and family portraits.
- Increased overall productivity by effectively managing schedules appointments, location scouting, equipment maintenance, image processing, archiving photoshoots.
Housekeeping Supervisor
SASKATOON INN AND CONFERENCE CENTRE
06.2021 - 09.2022
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Education
Diploma - Hospitality Management
SASKATCHEWAN POLYTECHNIC
Saskatoon, SK05.2021
Skills
- Invoice Processing
- Document Control
- Quality improvements
- Work Prioritization
- Department coordination
- Expense Tracking
- Customer service-focused
- Scheduling and Planning
- Supply Inventory Management
- Guest Relations
- Customer Relationship Management
- Training and mentoring
- Employee evaluations
- Quality Assurance Controls
- Chemical Handling
- Customer Service
- Equipment Maintenance
Accomplishments
- Managed a large hotel with 257 rooms as a housekeeping Manager
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team 48 staff members.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Professional Working
Certification
WHMIS
FOOD AND SAFETY CERTIFICATE
KITCHEN TOOLS AND SAFETY
EXCEL ADVANCED
MICROSOFT WORD ADVANCED
POWERPOINT ADVANCED
ADOBE PHOTOSHOP ADVANCED
Timeline
Housekeeping Manager
SASKATOON INN AND CONFERENCE CENTRE
10.2022 - Current
Housekeeping Supervisor
SASKATOON INN AND CONFERENCE CENTRE
06.2021 - 09.2022
Photographer
BADZ PHOTOGRAPHY
09.2019 - Current
Diploma - Hospitality Management
SASKATCHEWAN POLYTECHNIC
WHMIS
FOOD AND SAFETY CERTIFICATE
KITCHEN TOOLS AND SAFETY
EXCEL ADVANCED
MICROSOFT WORD ADVANCED
POWERPOINT ADVANCED
ADOBE PHOTOSHOP ADVANCED
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