BENOIT MUNDVILLER
Hamilton
Summary
Highly adaptable Showroom Manager with demonstrated success completing mid to large scale projects while staying on time and on budget. Coachable and result oriented with expertise in building and retaining relationship based on honesty, integrity and reliability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead
Homestars
10.2022 - Current
- Enrolled in the leadership development program and executive coaching
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Participated in cross-functional team efforts to increase company retention and overall customer satisfaction
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Showroom Sales and Marketing Manager
Khayeri Flooring
03.2021 - Current
- Collaborated with clients, contractors, architects, engineers and designers to complete projects within timeline limitations and budget constraints on over 40 projects simultaneously
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
Store Manager
Michael Hill Jeweler
09.2015 - 03.2021
- Managed store organization, maintenance and purchasing functions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing revenue by 37% annually
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coached and promoted 7 high-achieving sales and office administration employees into leadership positions.
- Set weekly goals for up to 15 inside sales representatives and trainee managers
Product Advisor
Toyota On Front
11.2014 - 01.2015
- Put together contract documents, finalized sales and set up service plans.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Established customer relationships by using effective communication and active listening skills.
Used Car Sales Consultant
District one Auto
10.2013 - 10.2014
- Qualified 20 to 30 buyers daily by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
District Manager/National Trainer
IKOTEL Marketing Canada
05.2012 - 10.2013
- Presented weekly sales training programs to over 30 staff members while assessing talent for performance evaluations.
- Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for sales training.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives to support new offices being open in Canada
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
Education
Diploma - Maître D' And Sommelier
École Hôtelière De La Capitale
Quebec City, QC2005
High School Diploma -
La Seigneurie Public High School
Beauport, QC2004
Skills
- Sales Management
- Strong Organization Skill
- Delegation and Supervision
- Attention to Details
- Recruitment and Training
- Implementing Pricing Strategies
Affiliations
Currently enrolled at The Second City Training Center in Improv, developing skills in active listening, public speaking, adapting to new circumstances and thinking on your feet.
Certification
Trained in Emergency First Aid/CPR C and AED, St. John Ambulance first aid
- Oct 2020 to Oct 2023
Timeline
Team Lead
Homestars
10.2022 - Current
Showroom Sales and Marketing Manager
Khayeri Flooring
03.2021 - Current
Store Manager
Michael Hill Jeweler
09.2015 - 03.2021
Product Advisor
Toyota On Front
11.2014 - 01.2015
Used Car Sales Consultant
District one Auto
10.2013 - 10.2014
District Manager/National Trainer
IKOTEL Marketing Canada
05.2012 - 10.2013
Diploma - Maître D' And Sommelier
École Hôtelière De La Capitale
High School Diploma -
La Seigneurie Public High School
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