BENNIE BATCHONDO
Surrey,BC
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Lead Hostess
Tap And Barrel
08.2023 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
Food Runner
Tap And Barrel
08.2023 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Kept detailed knowledge of and followed all food safety guidelines.
KITCHEN HELPER
Gabrielle-Roy
10.2019 - Current
- Cleaned and organized kitchen stations to promote team efficiency
- Followed supervisor instructions to complete tasks on time
- Operated standard kitchen equipment with focus on safety and sanitation
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy
- Plated and presented food following chef requirements
- Took students orders
- Helped smaller kids bring their food to the table
VOLUNTEER- FUSION FESTIVAL
07.2023 - 07.2023
- Assisted with special events and programs
- Maintained clean, neat, and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Represented organization positively and professionally while providing community with much-needed services
- Helped customers by taking their orders and answering questions about what we offered
Education
École Gabrielle-Roy
05.2025
Skills
- Following Directions
- Self-Confidence
- Patient Awareness
- Educational Activities
- Language Skill Development
- Tactical Communication
- Time Management
- Promoting Good Behaviour
- Ability To Work In Busy Environment
Languages
English
Native or Bilingual
French
Native or Bilingual
Lingala
Full Professional
Timeline
Lead Hostess
Tap And Barrel
08.2023 - Current
Food Runner
Tap And Barrel
08.2023 - Current
VOLUNTEER- FUSION FESTIVAL
07.2023 - 07.2023
KITCHEN HELPER
Gabrielle-Roy
10.2019 - Current
École Gabrielle-Roy
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