Summary
Work History
Education
Skills
Languages
Timeline
Generic

Bennette Argueta

Customer Service
Ile Bizard,Quebec

Summary

I have over 40 years of experience as a Dynamic Customer Service Representative, handling incoming calls, resolving customer issues, inputting orders, and processing and organizing shipments with freight companies such as UPS, FedEx, and others. As a native English speaker who is also fluent in Spanish, I am dedicated to maintaining the highest level of customer satisfaction while responding to customer emails and processing calls. I am knowledgeable and dedicated with extensive experience in the industry, and I am a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success, and I specialize in quality, speed, and process optimization. I am also organized and dependable at managing multiple priorities with a positive attitude, and willing to take on additional responsibilities to meet team goals.

Work History

Customer Service Representative

Quatro Air Technologies
Pointe-Claire, QC
02.2015 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Dealt with 99% U.S clients and English speaking customers in Canada.
  • Answered customer telephone calls promptly.
    Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
    Recommended products to customers, thoroughly explaining details.
    Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
    Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
    Managed timely and effective replacement of damaged or missing products.
  • Assisted the accounting team to Invoice when ever help was needed.

Customer Service Specialist

GMX Worldwide Xpress
Pointe-Claire, QC
02.2010 - 01.2015
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Education

High School Diploma -

Jefferson High School
Daly City, CA
06.1980

Skills

  • Order fulfillment
  • Multi-line phone talent
  • Shipping procedures understanding
  • Administrative support
  • Professional telephone demeanor
  • Microsoft Word and Excel
  • Credit Card Payment Processing
  • Fluent English and Spanish
  • Freight Operations
  • Order Fulfillment
  • Managing Multiple Tasks
  • Order Processing
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Quatro Air Technologies
02.2015 - Current

Customer Service Specialist

GMX Worldwide Xpress
02.2010 - 01.2015

High School Diploma -

Jefferson High School
Bennette ArguetaCustomer Service