I have over 40 years of experience as a Dynamic Customer Service Representative, handling incoming calls, resolving customer issues, inputting orders, and processing and organizing shipments with freight companies such as UPS, FedEx, and others. As a native English speaker who is also fluent in Spanish, I am dedicated to maintaining the highest level of customer satisfaction while responding to customer emails and processing calls. I am knowledgeable and dedicated with extensive experience in the industry, and I am a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success, and I specialize in quality, speed, and process optimization. I am also organized and dependable at managing multiple priorities with a positive attitude, and willing to take on additional responsibilities to meet team goals.