Benneth Rodriguez
Santa Monica
Summary
Dedicated Merchandise Associate with a strong focus on customer satisfaction, effective communication, and problem-solving. Proven ability to enhance store organization and deliver exceptional shopping experiences. Also some experience on Mobil Home Park Management at the Pacific Palisades Bowl, working on monthly rent payments, emails and communication with Mobil Park Owners
Overview
18
18
years of professional experience
Work History
Merchandise Associate
TJ Max
Santa Monica, CA
07.2024 - Current
- Organized merchandise displays to enhance visual appeal and drive sales.
- Collaborated with team members to maintain cleanliness and organization of sales floor.
- Trained new associates on operational procedures and customer service standards.
- Implemented efficient restocking processes to optimize product availability for customers.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Used pallet jacks to move and position merchandise.
- Organized store merchandise racks by size, style, and color.
- Monitored store traffic and customer engagement to determine display effectiveness.
Store Supervisor
Vons/Safeway
Santa Monica, CA
09.2008 - Current
- Supervised daily store operations to ensure compliance with company standards.
- Developed and implemented training sessions to enhance staff proficiency in customer service and product knowledge.
- Streamlined inventory control procedures to ensure optimal stock levels and mitigate losses.
- Monitored sales performance, providing feedback to team members to enhance productivity.
- Collaborated with management to develop strategic initiatives for improving store performance.
- Resolved customer complaints promptly, fostering positive shopping experiences and loyalty.
- Developed promotional displays, enhancing product visibility and driving customer engagement.
- Coordinated scheduling to ensure adequate coverage during peak hours and special events.
Education
High School Diploma -
Pacific Palisades High School
Pacific Palisades, CA06-2011
Skills
- Retail experience
- Store organization
- Cash management
- Bilingual (English & Spanish)
- Planogram execution
- Visual merchandising
- Cleaning procedures
- Equipment operation
- Size management
- Color coordination
- Styling techniques
- Fashion awareness
- Purchase processing
- Sales
- Returns handling
- Merchandise lookup
- Active listener
- Vendor relations
- Merchandise planning
- Friendly and outgoing
- Customer relationship management (CRM)
- In-store support
- Problem-solving
- Clear communication
- Customer service
- Product knowledge
- Computer terminal operation
- Display building
- Relationship building
Accomplishments
- Led merchandising and inventory management at 15 retail stores.
- Designed 150 elaborate store displays for store promotions during the holiday season.
- Supervised team of 150 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Community Cleanup
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Merchandise Associate
TJ Max
07.2024 - Current
Store Supervisor
Vons/Safeway
09.2008 - Current
High School Diploma -
Pacific Palisades High School